{"id":10616,"date":"2025-03-07T17:41:08","date_gmt":"2025-03-07T17:41:08","guid":{"rendered":"https:\/\/www.brightmine.com\/uk\/?post_type=resources&#038;p=10616"},"modified":"2026-10-27T16:07:57","modified_gmt":"2026-10-27T16:07:57","slug":"top-tips-to-achieve-effective-workplace-communication","status":"publish","type":"resources","link":"https:\/\/www.brightmine.com\/uk\/resources\/talent-management\/employee-engagement\/top-tips-to-achieve-effective-workplace-communication\/","title":{"rendered":"Top tips to achieve effective workplace communication"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull has-primary-white-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-f85887e8 wp-block-group-is-layout-constrained\" style=\"border-radius:25px;padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-929090b5 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:70%\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-a4641b2f wp-block-group-is-layout-flex\" style=\"margin-top:0;margin-bottom:0\">\n<p class=\"wp-block-paragraph\">by <strong>Caroline Green<\/strong>, Career development expert<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">For HR professionals, strong communication skills are a must. Why? Because one of the key aspects of your role is keeping your organisation updated and in the loop. Caroline Green asked HR experts for their top tips for getting communication right.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Whether it&#8217;s national changes like the <a href=\"https:\/\/www.brightmine.com\/uk\/resources\/c-and-i\/employment-rights-bill-2024\/\">Employment Rights Bill<\/a> or something specific to your organisation, how do you confidently address topics and drive initiatives and change across the entire company? I reached out to experienced HR practitioners from across the profession to get their insights. It&#8217;s perhaps no surprise that they put communication at the heart of their formula for success.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here are their top five recommendations for communicating effectively.<\/p>\n\n\n\n<figure class=\"wp-block-pullquote has-text-align-left\"><blockquote><p>&#8220;It\u2019s not about communication, it\u2019s about comprehension.&#8221;<\/p><\/blockquote><\/figure>\n\n\n\n<h2 id=\"comprehension\" class=\"wp-block-heading\">1. Focus on comprehension<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">&#8220;It&#8217;s not about communication, it&#8217;s about comprehension,&#8221; says Sandra, a highly experienced HR consultant. She explains that you shouldn&#8217;t simply flood everyone with emails or posters &#8211; focus instead on a two-way conversation. Lead with active listening and taking concerns on board, being prepared to flex where you can. If something is ambiguous or contentious, then start by acknowledging that.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Other ways to help with comprehension include:<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\">Show the bigger picture: align with business strategy and demonstrate how the HR update aligns with the broader goals of the business.<\/li>\n\n\n\n<li class=\"\">Emphasise long-term benefits: highlight how the change you are proposing will support the long-term goals of the organisation. Be clear on what those are if your audience isn&#8217;t as aware of them as you.<\/li>\n\n\n\n<li class=\"\">Frame ambiguity positively: it&#8217;s OK to acknowledge if things are uncertain. This can help to manage expectations as things evolve. Be clear on an expected timeline for the work.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Comprehension is critical, not just in the meeting where the idea is first discussed, but also when it is subsequently being rolled out across the whole organisation.<\/p>\n\n\n\n<figure class=\"wp-block-pullquote has-text-align-left\"><blockquote><p>&#8220;People are much more likely to get on board if they know why the change is happening.&#8221;<\/p><\/blockquote><\/figure>\n\n\n\n<h2 id=\"transparent\" class=\"wp-block-heading\">2. Be transparent and open<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">&#8220;The most important element in my view is being as transparent and informative as you can,&#8221; says Dean, an HR Adviser based in the south-east. &#8220;People are much more likely to get on board if they know why the change is happening.&#8221; Amelia, an HR Administrator, underlines another reason why honesty is always the best policy. She stresses that it is &#8220;important to keep an honest dialogue &#8211; people need to understand that HR doesn&#8217;t always have control over decisions and are also normal people with their own views&#8221;<\/p>\n\n\n\n<figure class=\"wp-block-pullquote has-text-align-left\"><blockquote><p>&#8220;Use evidence and data to back up suggestions.&#8221;<\/p><\/blockquote><\/figure>\n\n\n\n<h2 id=\"prepare-data\" class=\"wp-block-heading\">3. Prepare your data<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In addition to those all-important people skills, the foundation of all HR work is in providing evidence-backed data. This is crucial as it highlights that changes are being made not on a whim, but for a legitimate reason. Gayle, an HR Policy Writer, agrees, saying it is important to &#8220;use evidence and data to back up suggestions&#8221;, while others suggest that evidence should include how not making the required change could impact the organisation financially, and provide a potential risk to its reputation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But before you head into the meeting armed with your spreadsheets and graphs, remember that not everyone loves data in its purest form. Part of HR&#8217;s role here is to make the dry data leap off the page, full of colour and insight, to weave a story around the data, using case studies of your people or of organisations that have already made the changes you&#8217;re suggesting &#8211; or that haven&#8217;t and have suffered serious consequences. These will all make the data more interesting, give context and make it stick in people&#8217;s minds more. It will help comprehension, moving beyond simple communication.<\/p>\n\n\n\n<figure class=\"wp-block-pullquote has-text-align-left\"><blockquote><p>&#8220;If it is a legal change, then I share and provide options on how the organisation could implement, with caveats if the final detail is unknown.&#8221;<\/p><\/blockquote><\/figure>\n\n\n\n<h2 id=\"tailor-your-approach\" class=\"wp-block-heading\">4. Tailor your approach<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Nicola, a senior HR professional, explains that a crucial step is understanding your audience so that you know what specific challenges they will face and then &#8220;pitching how you can help with those challenges&#8221;. Tailor your approach to the particular change you plan to implement. &#8220;If it&#8217;s a change that is not law-related, then I find that &#8216;drip feeding&#8217; into stakeholders initially is a good way to get them accustomed to your ideas,&#8221; says another senior professional, Naomi. &#8220;Chat things through. Then when you are ready to implement, they have a good understanding of the background (and you of their views). I find then that it goes much more smoothly. If it is a legal change, then I share and provide options on how the organisation could implement, with caveats if the final detail is unknown.&#8221;<\/p>\n\n\n\n<figure class=\"wp-block-pullquote has-text-align-left\"><blockquote><p>&#8220;Having a seat at the internal leadership table is important, so you are a key and regular part of the discussions and can formulate a way that makes sense and fits the organisation.&#8221;<\/p><\/blockquote><\/figure>\n\n\n\n<h2 id=\"groundwork\" class=\"wp-block-heading\">5. Lay the groundwork<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before you head off to a meeting with your shiny new idea, having a plan of how you&#8217;ll pitch the change &#8211; including the &#8220;why&#8221; and the &#8220;how&#8221;, the evidence you&#8217;ll use and anticipating any potential questions &#8211; is of course good practice. But Cheryl, an established HR professional, goes one step further. &#8220;I think this is where having a seat at the internal leadership table is important, so you are a key and regular part of the discussions and can formulate a way that makes sense and fits the organisation.&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Laying this groundwork, having longer-term plans of how you can shape and influence the organisation, as well as giving &#8220;in the moment&#8221; advice, will pay dividends. As will being on hand to answer queries before, during and after the implementation of any changes, whether they&#8217;re about a change to a policy, a legal update or a new initiative.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this way, the HR approach can truly support the organisation &#8211; and make your life a little easier in the process!<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column lnrs-hide-block-on-mobile is-layout-flow wp-block-column-is-layout-flow\" style=\"border-left-color:var(--wp--preset--color--secondary-gray);border-left-width:2px;padding-left:10px;flex-basis:30%\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained wp-container-3 is-position-sticky\">\n<div class=\"wp-block-group has-secondary-gray-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-9abcfde1 wp-block-group-is-layout-constrained\" style=\"border-radius:14px;padding-top:10px;padding-right:10px;padding-bottom:10px;padding-left:10px\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-1f96cfca wp-block-group-is-layout-flex\">\n<p style=\"margin-bottom:5px;font-style:normal;font-weight:400\" class=\"wp-block-paragraph\">In this resource:<\/p>\n\n\n\n<p class=\"has-primary-black-color has-text-color has-link-color wp-elements-37d105d7ac956cad9c03c45de7e0e2f9 wp-block-paragraph\" style=\"margin-top:5px;margin-bottom:5px;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.192), 16px);line-height:1.3\"><a href=\"#comprehension\">Focus on comprehension<\/a><\/p>\n\n\n\n<p class=\"has-primary-black-color has-text-color has-link-color wp-elements-70c692091d30958f9c3ff24e6e7a8310 wp-block-paragraph\" style=\"margin-top:5px;margin-bottom:5px;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.192), 16px);line-height:1.3\"><a href=\"#transparent\">Be transparent and open<\/a><\/p>\n\n\n\n<p class=\"has-primary-black-color has-text-color has-link-color wp-elements-5348b66fbe9757baa4503b020d55c3a4 wp-block-paragraph\" style=\"margin-top:5px;margin-bottom:5px;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.192), 16px);line-height:1.3\"><a href=\"#prepare-data\">Prepare your data<\/a><\/p>\n\n\n\n<p class=\"has-primary-black-color has-text-color has-link-color wp-elements-352ab072dc39233c8eed461a9e7fccf6 wp-block-paragraph\" style=\"margin-top:5px;margin-bottom:5px;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.192), 16px);line-height:1.3\"><a href=\"#tailor-your-approach\">Tailor your approach<\/a><\/p>\n\n\n\n<p class=\"has-primary-black-color has-text-color has-link-color wp-elements-7e504aa39ae202b6e73f999ba6ccc153 wp-block-paragraph\" style=\"margin-top:5px;margin-bottom:5px;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.192), 16px);line-height:1.3\"><a href=\"#groundwork\">Lay the groundwork<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-bleach-white-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-938749b5 wp-block-group-is-layout-constrained\" style=\"border-radius:14px;padding-top:10px;padding-right:15px;padding-bottom:15px;padding-left:15px\">\n<p class=\"wp-block-paragraph\">Upcoming webinar<\/p>\n\n\n\n<h3 id=\"h-employment-rights-act-2025-the-future-of-flexible-working\" class=\"wp-block-heading\" style=\"font-style:normal;font-weight:500\">Employment Rights Act 2025 &#8211; The future of flexible working<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In this practical webinar, Charlotte Wiseman will explore the latest developments in flexible working and share evidence-based strategies to help organisations create sustainable, high-performing ways of working that benefit both employees and the business.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Thursday, 15 October 2026 11am BST<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.brightmine.com\/uk\/resources\/hr-strategy\/flexible-working\/the-future-of-flexible-working\/\" style=\"border-radius:25px\">Sign up now<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group lnrs-hide-block-on-mobile has-global-padding is-layout-constrained wp-container-core-group-is-layout-64c039dc wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0\">\n<hr class=\"wp-block-separator has-text-color has-secondary-gray-color has-alpha-channel-opacity has-secondary-gray-background-color has-background\" style=\"margin-top:10px;margin-bottom:10px\"\/>\n\n\n\n<p class=\"wp-block-paragraph\">Read more articles:<\/p>\n\n\n\n<div class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"wp-block-post-template is-layout-flow wp-container-core-post-template-is-layout-a7dce961 wp-block-post-template-is-layout-flow\"><li class=\"wp-block-post post-24067 resources type-resources status-publish has-post-thumbnail hentry category-c-and-i topic-bullying-harassment\">\n<h2 style=\"font-size:clamp(14px, 0.875rem + ((1vw - 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Conflicting policies, rewards and guidance create rework, reduce productivity, weaken trust &#8230;<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t<div class=\"lnrs-resource-hub-widget__resource\" style=\"background-color: #f3f2f0\">\n\t\t\t\t\t<a href=\"https:\/\/www.brightmine.com\/uk\/resources\/talent-management\/employee-engagement\/the-great-disconnect-employee-trust\/\"><div class=\"lnrs-resource-hub-widget__resource_image\" style=\"background-image: url(https:\/\/cdn.brightmine.com\/wp-content\/uploads\/sites\/2\/2026\/05\/12130710\/person-sitting-at-desk-with-laptop-and-covering-face.webp);\"><\/div><\/a>\n\t\t\t\t\t<div class=\"lnrs-resource-hub-widget__inner_content\">\n\t\t\t\t\t\t<div class=\"content-top\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"lnrs-resource-hub-widget__categories\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"lnrs-resource-hub-widget__category_wrapper\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"sync\" src=\"https:\/\/www.brightmine.com\/wp-content\/plugins\/lnrs-resources-filter\/assets\/images\/category-flag.svg\" alt=\"\" class=\"lnrs-resource-hub-widget__category_icon\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"lnrs-resource-hub-widget__category\">Blogs<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"title\" style=\"color: #00728B\"><a href=\"https:\/\/www.brightmine.com\/uk\/resources\/talent-management\/employee-engagement\/the-great-disconnect-employee-trust\/\">The\u00a0Great Disconnect:\u00a0When workplace decisions erode employee trust<\/a><\/h3>\n\t\t\t\t\t\t<p style=\"color: #202526\">The Great Disconnect emerges when policy, reward and manager guidance send conflicting signals. Learn how this misalignment erodes &#8230;<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t<div class=\"lnrs-resource-hub-widget__resource\" style=\"background-color: #f3f2f0\">\n\t\t\t\t\t<a href=\"https:\/\/www.brightmine.com\/uk\/resources\/talent-management\/employee-engagement\/employee-disengagement-at-work\/\"><div class=\"lnrs-resource-hub-widget__resource_image\" style=\"background-image: url(https:\/\/cdn.brightmine.com\/wp-content\/uploads\/sites\/2\/2025\/07\/09155114\/employee-burnout.webp);\"><\/div><\/a>\n\t\t\t\t\t<div class=\"lnrs-resource-hub-widget__inner_content\">\n\t\t\t\t\t\t<div class=\"content-top\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"lnrs-resource-hub-widget__categories\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"lnrs-resource-hub-widget__category_wrapper\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"sync\" src=\"https:\/\/www.brightmine.com\/wp-content\/plugins\/lnrs-resources-filter\/assets\/images\/category-flag.svg\" alt=\"\" class=\"lnrs-resource-hub-widget__category_icon\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"lnrs-resource-hub-widget__category\">Blogs<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"title\" style=\"color: #00728B\"><a href=\"https:\/\/www.brightmine.com\/uk\/resources\/talent-management\/employee-engagement\/employee-disengagement-at-work\/\">Employee disengagement at work:\u00a0How HR can\u00a0push back against \u201cquiet quitting\u201d<\/a><\/h3>\n\t\t\t\t\t\t<p style=\"color: #202526\">Employee disengagement is often hard to spot until it starts affecting performance, morale and retention. This article looks &#8230;<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<\/section>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-primary-white-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-f1e3dc65 wp-block-group-is-layout-constrained\" style=\"border-radius:25px;padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\" id=\"h-topics-on-this-page\" style=\"font-style:normal;font-weight:500\">Topics on this page<\/h3>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-7387b849 wp-block-group-is-layout-flex\">\n\n<div class=\"taxonomy-topic has-link-color wp-elements-5ec59eb01c09ec2f1d84a6b36973ff83 wp-block-post-terms\"><a href=\"https:\/\/www.brightmine.com\/uk\/resources\/talent-management\/employee-engagement\/\" rel=\"tag\">Employee engagement and retention<\/a><\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-cararra-gray-color has-alpha-channel-opacity has-cararra-gray-background-color has-background is-style-wide\"\/>\n<\/div>\n\n\n\n<h3 id=\"h-about-the-author\" class=\"wp-block-heading\" style=\"font-style:normal;font-weight:500\">About the author<\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-a903a136 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100px\">\n<figure class=\"wp-block-image size-full is-resized has-custom-border is-style-rounded\"><img loading=\"lazy\" decoding=\"async\" width=\"131\" height=\"159\" src=\"https:\/\/cdn.brightmine.com\/wp-content\/uploads\/sites\/2\/2024\/09\/23190900\/caroline-green-headshot-e1727118612839.webp\" alt=\"Caroline green headshot\" class=\"wp-image-9128\" style=\"border-radius:100px;object-fit:cover;width:100px;height:100px\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Caroline Green<\/strong><br>Career Development Expert<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Caroline is an independent Career Development Expert, with over 15 years&#8217; experience working in career coaching and learning and development.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Caroline is an author, coach, and experienced trainer, with a particular passion for supporting organisations to thrive in the modern workplace, by successfully engaging and developing their talent. Prior to setting up her company, The Talent Cycle, she held a number of leadership positions including as a public sector Talent Development and Engagement Manager.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Caroline&#8217;s expertise includes organisational development strategy, outplacement, supporting employees with career development and developing managers and leaders. She is also a specialist in emerging talent.<\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>For HR professionals, strong communication skills are a must. 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