{"id":23673,"date":"2026-10-22T13:58:23","date_gmt":"2026-10-22T13:58:23","guid":{"rendered":"https:\/\/www.brightmine.com\/uk\/?post_type=resources&#038;p=23673"},"modified":"2026-10-22T13:58:24","modified_gmt":"2026-10-22T13:58:24","slug":"the-great-disconnect-misalignment-before-people-leave","status":"publish","type":"resources","link":"https:\/\/www.brightmine.com\/uk\/resources\/talent-management\/employee-engagement\/the-great-disconnect-misalignment-before-people-leave\/","title":{"rendered":"The hidden cost of misalignment starts before people leave"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-container-core-group-is-layout-f1e3dc65 wp-block-group-is-layout-constrained\" style=\"border-radius:25px;padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-929090b5 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:70%\">\n<div class=\"wp-block-columns is-not-stacked-on-mobile lnrs-hide-block-on-desktop is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-23777fc9 wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<p class=\"wp-block-paragraph\">Written by: <\/p>\n\n\n<div style=\"font-style:normal;font-weight:500\" class=\"has-link-color wp-elements-396749221673b8ac7695565b15cd4cd4 wp-block-post-author-name\"><a href=\"https:\/\/www.brightmine.com\/uk\/author\/clare-moore\/\" target=\"_self\" class=\"wp-block-post-author-name__link\">Clare Moore<\/a><\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-container-core-column-is-layout-23777fc9 wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<div class=\"wp-block-group lnrs-hide-block-on-desktop is-content-justification-right is-nowrap is-layout-flex wp-container-core-group-is-layout-e2981758 wp-block-group-is-layout-flex\" style=\"padding-top:10px;padding-left:10px\">\n<p style=\"font-style:normal;font-weight:500\" class=\"wp-block-paragraph\">Share<\/p>\n\n\n<div class=\"addtoany_shortcode\"><div class=\"a2a_kit a2a_kit_size_28 addtoany_list\" data-a2a-url=\"https:\/\/www.brightmine.com\/uk\/resources\/talent-management\/employee-engagement\/the-great-disconnect-misalignment-before-people-leave\/\" data-a2a-title=\"The hidden cost of misalignment starts before people leave\"><a class=\"a2a_button_linkedin\" href=\"https:\/\/www.addtoany.com\/add_to\/linkedin?linkurl=https%3A%2F%2Fwww.brightmine.com%2Fuk%2Fresources%2Ftalent-management%2Femployee-engagement%2Fthe-great-disconnect-misalignment-before-people-leave%2F&amp;linkname=The%20hidden%20cost%20of%20misalignment%20starts%20before%20people%20leave\" title=\"LinkedIn\" rel=\"nofollow noopener\" target=\"_blank\"><\/a><a class=\"a2a_button_x\" href=\"https:\/\/www.addtoany.com\/add_to\/x?linkurl=https%3A%2F%2Fwww.brightmine.com%2Fuk%2Fresources%2Ftalent-management%2Femployee-engagement%2Fthe-great-disconnect-misalignment-before-people-leave%2F&amp;linkname=The%20hidden%20cost%20of%20misalignment%20starts%20before%20people%20leave\" title=\"X\" rel=\"nofollow noopener\" target=\"_blank\"><\/a><a class=\"a2a_button_facebook\" href=\"https:\/\/www.addtoany.com\/add_to\/facebook?linkurl=https%3A%2F%2Fwww.brightmine.com%2Fuk%2Fresources%2Ftalent-management%2Femployee-engagement%2Fthe-great-disconnect-misalignment-before-people-leave%2F&amp;linkname=The%20hidden%20cost%20of%20misalignment%20starts%20before%20people%20leave\" title=\"Facebook\" rel=\"nofollow noopener\" target=\"_blank\"><\/a><a class=\"a2a_button_email\" href=\"https:\/\/www.addtoany.com\/add_to\/email?linkurl=https%3A%2F%2Fwww.brightmine.com%2Fuk%2Fresources%2Ftalent-management%2Femployee-engagement%2Fthe-great-disconnect-misalignment-before-people-leave%2F&amp;linkname=The%20hidden%20cost%20of%20misalignment%20starts%20before%20people%20leave\" title=\"Email\" rel=\"nofollow noopener\" target=\"_blank\"><\/a><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Resignations are easy to count. The earlier cost of misalignment is harder to see. It shows up when employees check whether rules are applied fairly, decide whether to challenge an answer and protect themselves from decisions they do not trust. The cost of employee turnover is easier to measure than the loss of trust, productivity and credibility that often comes before it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Great Disconnect creates that friction when policy, reward and manager guidance point in different directions. Policy may require careful, fair, or compliant decisions. Reward may favour speed, volume or visible short-term results. Guidance may leave managers to make sense of those mixed signals case by case. Employees take their cue from the signal that has the clearest consequence, but the effort required to work out what the organisation really expects lowers productivity before any formal risk indicator changes.<\/p>\n\n\n\n<h2 id=\"Misalignment-turns-management-effort-into-rework\" class=\"wp-block-heading\">Misalignment turns management effort into rework<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Managers absorb much of the cost because they sit where mixed signals become day-to-day decisions. They explain why two similar cases produced different outcomes, find exceptions that keep work moving and return to HR when the formal answer does not fit the pressure they face. Each workaround may solve an immediate problem while making the next decision less consistent.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The organisation pays for the same misalignment repeatedly. HR reviews disputes that clearer decision logic could have prevented. Managers spend time defending outcomes instead of leading. Employees delay action while they seek reassurance, document conversations or compare treatment across teams. Work continues, but more of it is devoted to navigating the organisation rather than delivering its goals.<\/p>\n\n\n\n<h2 id=\"Misalignment-turns-management-effort-into-rework\" class=\"wp-block-heading\">Attrition is often the end of a longer withdrawal<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Employees rarely leave because of one unclear policy or disappointing reward decision. More often, they leave after repeated signs that the organisation\u2019s stated standards do not shape what actually happens. When similar decisions are handled differently or high performance appears to excuse behaviour that policy rejects, employees become more cautious.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">They challenge less, contribute fewer ideas and take less responsibility. By the time resignation shows up in the data, the organisation may already have lost effort, knowledge and confidence in leadership. Replacement costs then come on top of the productivity already lost during withdrawal, recruitment, onboarding and the redistribution of work across the remaining team.<\/p>\n\n\n\n<h2 id=\"Wells-Fargo-shows-that-the-penalty-is-not-the-whole-cost\" class=\"wp-block-heading\">Wells Fargo shows that the penalty is not the whole cost<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Wells Fargo\u2019s Community Bank publicly described a needs-based sales approach while operating a volume-based model built around aggressive cross-selling. Unrealistic goals and management pressure led thousands of employees to open millions of accounts or provide products without customer consent between 2002 and 2016. Senior leaders knew the pressure was contributing to unlawful and unethical conduct but continued the model and characterised the problem as individual misconduct.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The signals inside the business told a different story from the public commitments. Formal expectations emphasised customer need, while targets, management pressure and leadership tolerance rewarded sales volume. Employees adapted through false records, unauthorised accounts and the misuse of customer information. Short-term revenue protected the model even as warnings accumulated.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In 2020, Wells Fargo <a href=\"https:\/\/www.justice.gov\/archives\/opa\/pr\/wells-fargo-agrees-pay-3-billion-resolve-criminal-and-civil-investigations-sales-practices\" target=\"_blank\" rel=\"noreferrer noopener\">agreed to pay $3 billion<\/a> to resolve criminal and civil investigations and related regulatory proceedings. But the settlement was only one part of the cost. The business also faced customer compensation, investor consequences, compliance remediation, management and board changes, continuing cooperation with investigations and damage to a reputation built over decades.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The case is a reminder that misalignment can support results before it destroys value. Leaders may interpret output as proof that the system works, even when employees are achieving those results through behaviour the organisation cannot publicly defend. Once scrutiny arrives, the business must fund the penalty, repair the controls, compensate those harmed and rebuild confidence at the same time.<\/p>\n\n\n\n<h2 id=\"Leadership-credibility-determines-the-cost-of-recovery\" class=\"wp-block-heading\">Leadership credibility determines the cost of recovery<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Senior leaders pay a credibility cost when they defend a system after employees have seen its contradictions. Later changes may be necessary, but they do not immediately restore confidence. Employees and managers will judge whether the new expectations matter more than the targets, exceptions or protections that shaped behaviour before.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Credibility affects execution. People move faster when they trust the decision logic, understand which evidence matters and believe similar cases will be treated consistently. They move more cautiously when every decision feels like it depends on politics, precedent or personal risk.<\/p>\n\n\n\n<h2 id=\"HR-must-make-the-hidden-costs-visible\" class=\"wp-block-heading\">HR must make the hidden costs visible<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">HR leaders should not wait for resignation, litigation or public scrutiny to calculate the cost of misalignment. Earlier evidence can appear in repeated policy exceptions, duplicated approvals, manager escalations, avoidable rework, grievance themes, delayed decisions and turnover in particular teams or processes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Those measures become more useful when reviewed together. A reward target may appear commercially sound, a policy exception may look reasonable and an isolated resignation may attract little attention. The pattern changes when the same target repeatedly requires exceptions, generates manager concern and is followed by withdrawal or attrition. Connecting the evidence shows where the organisation is paying for decisions that do not line up.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Reducing hidden costs starts by aligning what the organisation enforces, recognises and encourages. Clearer signals help managers act without unnecessary escalation, give employees more confidence in how decisions will be made and allow leaders to pursue performance without creating risks they later have to repair.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-929090b5 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p style=\"padding-top:10px;padding-right:10px;padding-bottom:10px;padding-left:10px\" class=\"wp-block-paragraph\"><strong>Previous:<\/strong> <a href=\"https:\/\/www.brightmine.com\/uk\/resources\/hr-strategy\/hr-future\/the-great-disconnect-ai-and-transparency-in-the-workplace\/\">AI and transparency in the workplace<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-right wp-block-paragraph\"><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column lnrs-hide-block-on-mobile is-layout-flow wp-block-column-is-layout-flow\" style=\"border-left-color:var(--wp--preset--color--secondary-gray);border-left-width:2px;padding-left:10px;flex-basis:30%\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained wp-container-3 is-position-sticky\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-25208b0e wp-block-group-is-layout-flex\" style=\"padding-top:10px;padding-left:10px\">\n<p style=\"font-style:normal;font-weight:500\" class=\"wp-block-paragraph\">Share<\/p>\n\n\n<div class=\"addtoany_shortcode\"><div class=\"a2a_kit a2a_kit_size_28 addtoany_list\" data-a2a-url=\"https:\/\/www.brightmine.com\/uk\/resources\/talent-management\/employee-engagement\/the-great-disconnect-misalignment-before-people-leave\/\" data-a2a-title=\"The hidden cost of misalignment starts before people leave\"><a class=\"a2a_button_linkedin\" href=\"https:\/\/www.addtoany.com\/add_to\/linkedin?linkurl=https%3A%2F%2Fwww.brightmine.com%2Fuk%2Fresources%2Ftalent-management%2Femployee-engagement%2Fthe-great-disconnect-misalignment-before-people-leave%2F&amp;linkname=The%20hidden%20cost%20of%20misalignment%20starts%20before%20people%20leave\" title=\"LinkedIn\" rel=\"nofollow noopener\" target=\"_blank\"><\/a><a class=\"a2a_button_x\" href=\"https:\/\/www.addtoany.com\/add_to\/x?linkurl=https%3A%2F%2Fwww.brightmine.com%2Fuk%2Fresources%2Ftalent-management%2Femployee-engagement%2Fthe-great-disconnect-misalignment-before-people-leave%2F&amp;linkname=The%20hidden%20cost%20of%20misalignment%20starts%20before%20people%20leave\" title=\"X\" rel=\"nofollow noopener\" target=\"_blank\"><\/a><a class=\"a2a_button_facebook\" href=\"https:\/\/www.addtoany.com\/add_to\/facebook?linkurl=https%3A%2F%2Fwww.brightmine.com%2Fuk%2Fresources%2Ftalent-management%2Femployee-engagement%2Fthe-great-disconnect-misalignment-before-people-leave%2F&amp;linkname=The%20hidden%20cost%20of%20misalignment%20starts%20before%20people%20leave\" title=\"Facebook\" rel=\"nofollow noopener\" target=\"_blank\"><\/a><a class=\"a2a_button_email\" href=\"https:\/\/www.addtoany.com\/add_to\/email?linkurl=https%3A%2F%2Fwww.brightmine.com%2Fuk%2Fresources%2Ftalent-management%2Femployee-engagement%2Fthe-great-disconnect-misalignment-before-people-leave%2F&amp;linkname=The%20hidden%20cost%20of%20misalignment%20starts%20before%20people%20leave\" title=\"Email\" rel=\"nofollow noopener\" target=\"_blank\"><\/a><\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-cararra-gray-color has-alpha-channel-opacity has-cararra-gray-background-color has-background is-style-wide\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><div class=\"wp-block-avatar\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/cdn.brightmine.com\/wp-content\/uploads\/sites\/2\/2025\/07\/28141000\/Clare-Moore-headshot-150x150.webp\" width=\"96\" height=\"96\" srcset=\"https:\/\/cdn.brightmine.com\/wp-content\/uploads\/sites\/2\/2025\/07\/28141000\/Clare-Moore-headshot.webp 2x\" alt=\"Clare Moore\" class=\"avatar avatar-96 wp-user-avatar wp-user-avatar-96 alignnone photo wp-block-avatar__image\" \/ style=\"border-top-left-radius:500px; border-top-right-radius:500px; border-bottom-left-radius:500px; border-bottom-right-radius:500px;\"><\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-container-core-column-is-layout-23777fc9 wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p class=\"wp-block-paragraph\">Written by: <\/p>\n\n\n<div style=\"font-style:normal;font-weight:500\" class=\"has-link-color wp-elements-396749221673b8ac7695565b15cd4cd4 wp-block-post-author-name\"><a href=\"https:\/\/www.brightmine.com\/uk\/author\/clare-moore\/\" target=\"_self\" class=\"wp-block-post-author-name__link\">Clare Moore<\/a><\/div><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-cararra-gray-color has-alpha-channel-opacity has-cararra-gray-background-color has-background is-style-wide\"\/>\n\n\n\n<div class=\"wp-block-group has-secondary-gray-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-9abcfde1 wp-block-group-is-layout-constrained\" style=\"border-radius:14px;padding-top:10px;padding-right:10px;padding-bottom:10px;padding-left:10px\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-1f96cfca wp-block-group-is-layout-flex\">\n<p style=\"margin-bottom:5px;font-style:normal;font-weight:400\" class=\"wp-block-paragraph\">In this resource:<\/p>\n\n\n\n<p style=\"margin-top:5px;margin-bottom:5px;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.192), 16px);line-height:1.3\" class=\"wp-block-paragraph\"><a href=\"#Misalignment-turns-management-effort-into-rework\">Misalignment turns management effort into rework<\/a><\/p>\n\n\n\n<p style=\"margin-top:5px;margin-bottom:5px;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.192), 16px);line-height:1.3\" class=\"wp-block-paragraph\"><a href=\"#Misalignment-turns-management-effort-into-rework\">Attrition is often the end of a longer withdrawal<\/a><\/p>\n\n\n\n<p style=\"margin-top:5px;margin-bottom:5px;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.192), 16px);line-height:1.3\" class=\"wp-block-paragraph\"><a href=\"#Wells-Fargo-shows-that-the-penalty-is-not-the-whole-cost\">Wells Fargo shows that the penalty is not the whole cost<\/a><\/p>\n\n\n\n<p style=\"margin-top:5px;margin-bottom:5px;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.192), 16px);line-height:1.3\" class=\"wp-block-paragraph\"><a href=\"#Leadership-credibility-determines-the-cost-of-recovery\">Leadership credibility determines the cost of recovery<\/a><\/p>\n\n\n\n<p style=\"margin-top:5px;margin-bottom:5px;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.192), 16px);line-height:1.3\" class=\"wp-block-paragraph\"><a href=\"#HR-must-make-the-hidden-costs-visible\">HR must make the hidden costs visible<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-bleach-white-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-22a7c014 wp-block-group-is-layout-constrained\" style=\"border-radius:14px;padding-top:10px;padding-right:15px;padding-bottom:15px;padding-left:15px\">\n<h3 class=\"wp-block-heading\">Navigate HR complexity with confidence<\/h3>\n\n\n\n<p 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href=\"https:\/\/www.brightmine.com\/uk\/resources\/hr-compliance\/brightmine-supports-verdant-purpose-hr-solutions-for-uk-charities\/\"><div class=\"lnrs-resource-hub-widget__resource_image\" style=\"background-image: url(https:\/\/cdn.brightmine.com\/wp-content\/uploads\/sites\/2\/2022\/06\/18105541\/colleagues-reviewing-work-on-laptop-in-office.webp);\"><\/div><\/a>\n\t\t\t\t\t<div class=\"lnrs-resource-hub-widget__inner_content\">\n\t\t\t\t\t\t<div class=\"content-top\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"lnrs-resource-hub-widget__categories\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"lnrs-resource-hub-widget__category_wrapper\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"sync\" src=\"https:\/\/www.brightmine.com\/wp-content\/plugins\/lnrs-resources-filter\/assets\/images\/category-flag.svg\" alt=\"\" class=\"lnrs-resource-hub-widget__category_icon\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"lnrs-resource-hub-widget__category\">Case studies<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"title\" style=\"color: #00728B\"><a href=\"https:\/\/www.brightmine.com\/uk\/resources\/hr-compliance\/brightmine-supports-verdant-purpose-hr-solutions-for-uk-charities\/\">Brightmine equips Verdant Purpose HR to provide essential HR support to UK charities<\/a><\/h3>\n\t\t\t\t\t\t<p style=\"color: #202526\">Learn how the Brightmine HR &amp; Compliance Centre helps a purpose-led HR consultancy provide accurate, up-to-date support to &#8230;<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t<div class=\"lnrs-resource-hub-widget__resource\" style=\"background-color: #f3f2f0\">\n\t\t\t\t\t<a href=\"https:\/\/www.brightmine.com\/uk\/resources\/total-rewards\/benchmarking\/shaw-trust-brightmine-pay-reward-decisions\/\"><div class=\"lnrs-resource-hub-widget__resource_image\" style=\"background-image: url(https:\/\/cdn.brightmine.com\/wp-content\/uploads\/sites\/2\/2026\/05\/18113920\/team-brainstorming-with-sticky-notes-on-glass-board.webp);\"><\/div><\/a>\n\t\t\t\t\t<div class=\"lnrs-resource-hub-widget__inner_content\">\n\t\t\t\t\t\t<div class=\"content-top\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"lnrs-resource-hub-widget__categories\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"lnrs-resource-hub-widget__category_wrapper\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"sync\" src=\"https:\/\/www.brightmine.com\/wp-content\/plugins\/lnrs-resources-filter\/assets\/images\/category-flag.svg\" alt=\"\" class=\"lnrs-resource-hub-widget__category_icon\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"lnrs-resource-hub-widget__category\">Case studies<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"title\" style=\"color: #00728B\"><a href=\"https:\/\/www.brightmine.com\/uk\/resources\/total-rewards\/benchmarking\/shaw-trust-brightmine-pay-reward-decisions\/\">Shaw Trust brings confidence and evidence to HR, pay and reward decisions with Brightmine<\/a><\/h3>\n\t\t\t\t\t\t<p style=\"color: #202526\">Learn how Shaw Trust uses the Brightmine HR &amp; Compliance Centre and Brightmine Compensation Planning to track change, &#8230;<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t<div class=\"lnrs-resource-hub-widget__resource\" style=\"background-color: #f3f2f0\">\n\t\t\t\t\t<a href=\"https:\/\/www.brightmine.com\/uk\/resources\/talent-management\/employee-engagement\/the-great-disconnect-misalignment-before-people-leave\/\"><div class=\"lnrs-resource-hub-widget__resource_image\" style=\"background-image: url(https:\/\/cdn.brightmine.com\/wp-content\/uploads\/sites\/2\/2026\/10\/22135152\/tgd-blog-6-image.webp);\"><\/div><\/a>\n\t\t\t\t\t<div class=\"lnrs-resource-hub-widget__inner_content\">\n\t\t\t\t\t\t<div class=\"content-top\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"lnrs-resource-hub-widget__categories\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"lnrs-resource-hub-widget__category_wrapper\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"sync\" src=\"https:\/\/www.brightmine.com\/wp-content\/plugins\/lnrs-resources-filter\/assets\/images\/category-flag.svg\" alt=\"\" class=\"lnrs-resource-hub-widget__category_icon\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"lnrs-resource-hub-widget__category\">Blogs<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"title\" style=\"color: #00728B\"><a href=\"https:\/\/www.brightmine.com\/uk\/resources\/talent-management\/employee-engagement\/the-great-disconnect-misalignment-before-people-leave\/\">The hidden cost of misalignment starts before people leave<\/a><\/h3>\n\t\t\t\t\t\t<p style=\"color: #202526\">Misalignment costs organisations long before employees leave. Conflicting policies, rewards and guidance create rework, reduce productivity, weaken trust &#8230;<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Misalignment costs organisations long before employees leave. Conflicting policies, rewards and guidance create rework, reduce productivity, weaken trust and increase attrition.<\/p>\n","protected":false},"author":26,"featured_media":23674,"comment_status":"closed","ping_status":"closed","template":"resource-author","categories":[8],"tags":[],"topic":[23],"class_list":["post-23673","resources","type-resources","status-publish","has-post-thumbnail","hentry","category-blogs","topic-employee-engagement"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>The hidden cost of misalignment starts before people leave | Brightmine<\/title>\n<meta name=\"description\" content=\"Discover how workplace misalignment reduces productivity, increases employee turnover and weakens leadership credibility before people leave.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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Specialising in the business compliance space and a self-confessed HR nerd, Clare has worked with both professional services and technology companies to educate and inform professionals on the latest developments within HR, employment law and payroll.","sameAs":["https:\/\/uk.linkedin.com\/in\/claregmoore"],"url":"https:\/\/www.brightmine.com\/uk\/author\/clare-moore\/","knowsAbout":["HR compliance","Employment law","Payroll"],"memberOf":[{"@type":"Organization","name":"Chartered Institute of Personnel and Development (CIPD)","url":"https:\/\/www.cipd.org\/uk\/"}],"hasCredential":[{"@type":"EducationalOccupationalCredential","credentialCategory":"degree","name":"BA (Hons) Dance"},{"@type":"EducationalOccupationalCredential","credentialCategory":"certificate","name":"Level 5 CIPD Human Resource Management"},{"@type":"EducationalOccupationalCredential","credentialCategory":"certificate","name":"Intermediate certificate in Human Resource Management and Personnel Adminstration"},{"@type":"EducationalOccupationalCredential","credentialCategory":"certificate","name":"Advanced Certificate in Public Relations"},{"@type":"EducationalOccupationalCredential","credentialCategory":"certificate","name":"Certificate in Natural Sciences"}],"alumniOf":[{"@type":"CollegeOrUniversity","name":"The Open University","url":"https:\/\/www.open.ac.uk\/"},{"@type":"CollegeOrUniversity","name":"Birmingham City University","url":"https:\/\/www.bcu.ac.uk\/"},{"@type":"CollegeOrUniversity","name":"Avado","url":"https:\/\/www.avadolearning.com\/"},{"@type":"CollegeOrUniversity","name":"Trinity Laban","url":"https:\/\/www.trinitylaban.ac.uk\/"}],"jobTitle":"Communications Manager at Brightmine","worksFor":{"@id":"https:\/\/www.brightmine.com\/uk\/#organization"}}]}},"_links":{"self":[{"href":"https:\/\/www.brightmine.com\/uk\/wp-json\/wp\/v2\/resources\/23673","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.brightmine.com\/uk\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.brightmine.com\/uk\/wp-json\/wp\/v2\/types\/resources"}],"author":[{"embeddable":true,"href":"https:\/\/www.brightmine.com\/uk\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/www.brightmine.com\/uk\/wp-json\/wp\/v2\/comments?post=23673"}],"version-history":[{"count":1,"href":"https:\/\/www.brightmine.com\/uk\/wp-json\/wp\/v2\/resources\/23673\/revisions"}],"predecessor-version":[{"id":23675,"href":"https:\/\/www.brightmine.com\/uk\/wp-json\/wp\/v2\/resources\/23673\/revisions\/23675"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.brightmine.com\/uk\/wp-json\/wp\/v2\/media\/23674"}],"wp:attachment":[{"href":"https:\/\/www.brightmine.com\/uk\/wp-json\/wp\/v2\/media?parent=23673"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.brightmine.com\/uk\/wp-json\/wp\/v2\/categories?post=23673"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.brightmine.com\/uk\/wp-json\/wp\/v2\/tags?post=23673"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/www.brightmine.com\/uk\/wp-json\/wp\/v2\/topic?post=23673"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}