{"id":6822,"date":"2024-06-27T13:07:18","date_gmt":"2024-06-27T13:07:18","guid":{"rendered":"https:\/\/www.brightmine.com\/uk\/?post_type=resources&p=6822"},"modified":"2026-04-27T13:14:02","modified_gmt":"2026-04-27T13:14:02","slug":"emotional-intelligence-in-the-workplace","status":"publish","type":"resources","link":"https:\/\/www.brightmine.com\/uk\/resources\/talent-management\/employee-engagement\/emotional-intelligence-in-the-workplace\/","title":{"rendered":"Emotional intelligence in the workplace"},"content":{"rendered":"\n
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by Natasha K. A. Wiebusch<\/strong>, JD<\/strong><\/p>\n<\/div>\n\n\n\n

Emotional intelligence is one of the top skills professionals will need in the age of AI, especially CHROs. With the rise of AI-powered tools, emotional intelligence is now one of the few differentiators between AI and humans.<\/p>\n\n\n\n

But emotional intelligence has always been an invaluable skill for successful leaders. In “What Makes a Leader,” the father of emotional intelligence himself, Daniel Goleman, found that emotional intelligence is twice as important to high performance as technical skills and intelligence quotient (IQ) \u2014 at all job levels. Studies also show that employees with high emotional intelligence perform better under pressure and in times of change.<\/p>\n\n\n\n

In this guide, we provide an in-depth overview of emotional intelligence and how you can leverage it to take on the future of work.<\/p>\n\n\n\n

What is emotional intelligence in the workplace?<\/h2>\n\n\n\n

Emotional intelligence (EI) is the ability to identify, understand and manage one’s emotions, as well as recognise and influence another person’s emotions. People often refer to people with high emotional intelligence as having a high emotional quotient or “high EQ.”<\/p>\n\n\n\n

Having high emotional intelligence helps people manage their personal and professional lives in many ways. Most notably, it helps improve communication, relationship building, conflict resolution and stress management.<\/p>\n\n\n\n

In the workplace, emotional intelligence is key to managing relationships with colleagues, conflicts and stress.<\/p>\n\n\n\n

The 4 domains of emotional intelligence<\/h2>\n\n\n\n

What exactly makes someone emotionally intelligent? In the 90’s, Daniel Goleman established five components of emotional intelligence:<\/p>\n\n\n\n