{"id":9161,"date":"2023-09-06T00:51:00","date_gmt":"2023-09-06T00:51:00","guid":{"rendered":"https:\/\/www.brightmine.com\/uk\/?post_type=resources&#038;p=9161"},"modified":"2026-03-20T10:36:09","modified_gmt":"2026-03-20T10:36:09","slug":"third-party-harassment-action-points","status":"publish","type":"resources","link":"https:\/\/www.brightmine.com\/uk\/resources\/hr-compliance\/bullying-harassment\/third-party-harassment-action-points\/","title":{"rendered":"Third-party harassment &#8211; action points for employers"},"content":{"rendered":"\n<div class=\"wp-block-group alignwide has-primary-white-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-b5fc8583 wp-block-group-is-layout-constrained\" style=\"border-radius:25px;padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7fc3d43a wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:70%\">\n<p class=\"\">by <strong>Tina Elliott<\/strong><\/p>\n\n\n\n<p class=\"\">Third-party harassment has had a chequered history under the law. Here, employment judge Tina Elliott looks at the legislative background, the current position and the <a href=\"https:\/\/www.brightmine.com\/uk\/solutions\/reduce-compliance-risk\/\">steps employers can take<\/a> to protect their staff and themselves.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"background\">The background<\/h2>\n\n\n\n<p class=\"\">Prior to the Equality Act 2010, one of the leading cases in this area was&nbsp;<em>Burton and Rhule v De Vere Hotels [1996] IRLRL 596<\/em>, sometimes known as the &#8220;Bernard Manning case&#8221;. Bernard Manning was a comedian who was booked to perform at a hotel. His act included racist terminology which was offensive in particular to two black employees working at the event. The Employment Appeal Tribunal (EAT) found that the hotel was liable to those employees because it had not done enough to prevent the harassment, which was found to be sufficiently within its control.<\/p>\n\n\n\n<p class=\"\">However, the House of Lords held that this case had been wrongly decided in&nbsp;<em>Pearce v Governing Body of Mayfield Secondary School<\/em>&nbsp;<em>[2003] UKHL 34<\/em>. Following further debate in the courts, the Sex Discrimination Act 1975 was amended to include employer liability for third-party harassment.&nbsp;<\/p>\n\n\n\n<p class=\"\">When the Equality Act 2010 came into force, third-party harassment was covered by s.40(2-4). It had to be shown that:<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\">The employer had failed to take reasonably practicable steps to prevent the harassment; and<\/li>\n\n\n\n<li class=\"\">There had been two previous incidents of harassment that the employer knew about. It did not matter whether the third party was the same or a different person on each occasion.<\/li>\n<\/ul>\n\n\n\n<p class=\"\">The Coalition Government took the view that this carried employer liability too far, which led to the repeal of those subsections in October 2013.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"current-position\">The current position<\/h2>\n\n\n\n<p class=\"\">As the law currently stands, there is no freestanding liability for third-party harassment. The effects of the repeal were considered in&nbsp;<em>Unite the Union v Nailard [2018] IRLR 730 CA<\/em>, where the Court of Appeal said: &#8220;the 2010 Act, for better or for worse, no longer contains any provision making employers liable for failing to protect employees against third-party harassment as such, though they may of course remain liable if the proscribed factor forms part of the motivation for their inaction&#8221;; and &#8220;the availability of third-party harassment is a matter for Parliament, and the policy decision effected by the 2013 Act must be respected&#8221;.<\/p>\n\n\n\n<p class=\"\">In&nbsp;<em>Bessong v Pennine Care NHS Foundation Trust [2020] IRLR 4<\/em>, a mental health nurse was racially abused by a patient. It was found that although the abuse from the patient was racial in nature, this played no part in the employer&#8217;s subsequent actions and the nurse&#8217;s claim for harassment failed. The EAT commented that liability for third-party harassment had &#8220;much to commend it&#8221;, but, &#8220;desirable as such liability might be&#8221;, there was no such obligation as the law currently stood.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"employer-liability\">In what ways can an employer still be liable?<\/h2>\n\n\n\n<p class=\"\">In the case of&nbsp;<em>BDW Trading Ltd v Kopec EAT\/0197\/19<\/em>,<strong>&nbsp;<\/strong>the employee, a concierge at a block of flats, was subjected to racial and homophobic abuse by delivery drivers. The employee claimed that his employer&#8217;s failure to take seriously and investigate the abuse amounted to further harassment. If a tribunal finds that the failure was because of the employer&#8217;s own discriminatory motivation, they can potentially be liable for harassment on their own account.<\/p>\n\n\n\n<p class=\"\">Accommodating discriminatory requests from customers or clients could also lead to a finding of direct discrimination<em>.&nbsp;<\/em>Take an example from the casino sector, where a patron might request that they be given a dealer who is white and female. If the employer accedes to that request and so prevents a non-white female dealer from going on shift, it might result in a finding of direct race discrimination.<\/p>\n\n\n\n<p class=\"\">If an employer is aware that third-party harassment is taking place and fails to take steps to prevent it, this could also risk a personal injury claim for any harm caused, if this was reasonably foreseeable and they had negligently failed to address it.&nbsp;In addition, failure to address a reasonably foreseeable risk of third-party harassment could potentially give rise to a constructive dismissal claim.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"worker-protection\">The Worker Protection (Amendment of Equality Act 2010) Bill<\/h2>\n\n\n\n<p class=\"\">The Worker Protection (Amendment of Equality Act 2010) Bill is currently making its way through Parliament. In its initial form it sought to re-introduce third-party harassment, which takes place when a worker is harassed by someone they come in contact with through their job, such as a customer, client or supplier, rather than a co-worker. Under the provisions, employers would have been liable if they failed to take all reasonable steps to prevent the third party from committing harassment related to a&nbsp;<a href=\"https:\/\/hrcentre.uk.brightmine.com\/employment-law-guide\/discrimination-law-the-protected-characteristics\/166721\/\" target=\"_blank\" rel=\"noreferrer noopener\">protected characteristic<\/a>.<\/p>\n\n\n\n<p class=\"\">In the event, the provisions were dropped during the Bill&#8217;s passage through the House of Lords. Among the reasons given were concerns around free speech, and the likely impact on relationships between businesses and their customers and the difficulty in policing everyday interactions between them.<\/p>\n\n\n\n<p class=\"\">However, the&nbsp;Bill in its current form will create a new duty on an employer to take reasonable steps to prevent sexual harassment of employees. It will not come into force until one year after the Act is passed, which is expected to happen in 2023.<\/p>\n\n\n\n<p class=\"\">In addition, the debate in the House of Lords indicated that a future Labour Government might return to the issue.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"employer-actions\">What should employers do?<\/h2>\n\n\n\n<p class=\"\">Risks remain if employers fail to take action on complaints about discriminatory conduct by third parties or if they accede to their discriminatory requests. The steps that need to be taken will be sector-specific and include:<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\">Placing notices in the workplace on the standards of behaviour expected of customers or clients.<\/li>\n\n\n\n<li class=\"\">Training staff in how to deal with incidents of third-party harassment.<\/li>\n\n\n\n<li class=\"\">Making sure that grievances or complaints about third-party harassment are addressed promptly.<\/li>\n\n\n\n<li class=\"\">Keeping an eye out for a possible new statutory code of practice from the Equality and Human Rights Commission (EHRC) on workplace harassment.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group has-alabaster-gray-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-80fb368b wp-block-group-is-layout-constrained\" style=\"border-bottom-left-radius:25px;border-bottom-right-radius:25px;padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<h2 class=\"wp-block-heading\" id=\"related-resources\">Related resources<\/h2>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\"><a href=\"https:\/\/hrcentre.uk.brightmine.com\/employment-law-cases\/employers-not-liable-for-third-party-harassment-confirms-eat\/164805\/\">Employers not liable for third-party harassment, confirms EAT<\/a><\/li>\n\n\n\n<li class=\"\"><a href=\"https:\/\/hrcentre.uk.brightmine.com\/employment-law-cases\/court-of-appeal-rules-on-employer-liability-for-third-party-harassment\/163289\/\">Court of Appeal rules on employer liability for third-party harassment<\/a><\/li>\n\n\n\n<li class=\"\"><a href=\"https:\/\/hrcentre.uk.brightmine.com\/employment-law-cases\/race-discrimination-employer-liable-for-third-party-harassment\/7043\/\">Race discrimination: Employer liable for third-party harassment<\/a><\/li>\n\n\n\n<li class=\"\"><a href=\"https:\/\/hrcentre.uk.brightmine.com\/faq\/can-employers-be-held-liable-for-harassment-that-takes-place-during-a-work-related-social-event\/83422\/\">Can employers be held liable for harassment that takes place during a work-related social event?<\/a><\/li>\n\n\n\n<li class=\"\"><a href=\"https:\/\/hrcentre.uk.brightmine.com\/faq\/if-a-third-party-harasses-an-employee-will-the-employer-be-liable-for-the-third-partys-actions-under-the-equality-act-2010\/105236\/\">If a third party harasses an employee, will the employer be liable for the third party&#8217;s actions under the Equality Act 2010?<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column lnrs-hide-block-on-mobile is-layout-flow wp-block-column-is-layout-flow\" style=\"border-left-color:var(--wp--preset--color--secondary-gray);border-left-width:2px;padding-left:10px;flex-basis:30%\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained wp-container-2 is-position-sticky\">\n<div class=\"wp-block-group has-bleach-white-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-a36fa716 wp-block-group-is-layout-constrained\" style=\"border-radius:14px;padding-top:10px;padding-right:15px;padding-bottom:15px;padding-left:15px\">\n<h3 class=\"wp-block-heading\">Navigate HR complexity with confidence<\/h3>\n\n\n\n<p class=\"\">With Brightmine, you can build powerful people strategies, implement best practices and set your organisation up for a brighter future.<\/p>\n\n\n\n<p class=\"\">Learn how our tools, resources and automation can empower you and your team.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/uk\/solutions\/?intcmp=cta|blog|solutions|learn-more\" style=\"border-radius:25px\">Learn more<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group lnrs-hide-block-on-mobile has-global-padding is-layout-constrained wp-container-core-group-is-layout-ad1af2a0 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0\">\n<hr class=\"wp-block-separator has-text-color has-secondary-gray-color has-alpha-channel-opacity has-secondary-gray-background-color has-background\" style=\"margin-top:10px;margin-bottom:10px\"\/>\n\n\n\n<p class=\"\">Read more articles:<\/p>\n\n\n\n<div class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"wp-block-post-template is-layout-flow wp-container-core-post-template-is-layout-ea1fff98 wp-block-post-template-is-layout-flow\"><li class=\"wp-block-post post-17933 resources type-resources status-publish has-post-thumbnail hentry category-webinars tag-employment-rights-act topic-bullying-harassment topic-employment-law-updates topic-hr-compliance\">\n<h2 style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.274), 16px);line-height:1.3;text-decoration:underline; margin-top:10px;margin-bottom:10px;margin-left:0;margin-right:0;\" class=\"has-link-color wp-elements-0b1b36f3c2dfa7682bfd13b67e3228a9 wp-block-post-title has-text-color has-primary-black-color\"><a href=\"https:\/\/www.brightmine.com\/uk\/resources\/hr-compliance\/bullying-harassment\/october-harassment-law-changes\/\" target=\"_self\" >Employment Rights Act 2025: October harassment law changes<\/a><\/h2>\n<\/li><li class=\"wp-block-post post-17224 resources type-resources status-publish has-post-thumbnail hentry category-podcasts topic-bullying-harassment\">\n<h2 style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.274), 16px);line-height:1.3;text-decoration:underline; margin-top:10px;margin-bottom:10px;margin-left:0;margin-right:0;\" class=\"has-link-color wp-elements-0b1b36f3c2dfa7682bfd13b67e3228a9 wp-block-post-title has-text-color has-primary-black-color\"><a href=\"https:\/\/www.brightmine.com\/uk\/resources\/hr-compliance\/bullying-harassment\/2025-workplace-harassment-law-changes\/\" target=\"_self\" >Employment Rights Act 2025 harassment changes &#8211; a fresh perspective from the high seas<\/a><\/h2>\n<\/li><li class=\"wp-block-post post-9690 resources type-resources status-publish has-post-thumbnail hentry category-c-and-i tag-employment-rights-act topic-employment-law-updates\">\n<h2 style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.274), 16px);line-height:1.3;text-decoration:underline; margin-top:10px;margin-bottom:10px;margin-left:0;margin-right:0;\" class=\"has-link-color wp-elements-0b1b36f3c2dfa7682bfd13b67e3228a9 wp-block-post-title has-text-color has-primary-black-color\"><a href=\"https:\/\/www.brightmine.com\/uk\/resources\/hr-compliance\/employment-law-updates\/labour-government-employment-law-changes-tracker\/\" target=\"_self\" >Employment Rights Act 2025 hub<\/a><\/h2>\n<\/li><\/ul><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-primary-white-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-4b7a3f7f wp-block-group-is-layout-constrained\" style=\"border-radius:25px;margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30);padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<h2 class=\"wp-block-heading\">You may also be interested in&#8230;<\/h2>\n\n\n<section id=\"resources-search-filter\" class=\"wp-elements-b5239e7e483cceeb8219b0613e6fcaa3 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style=\"border-radius:25px;margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30);padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--30)\">\n<h3 class=\"wp-block-heading\" style=\"font-size:clamp(17.905px, 1.119rem + ((1vw - 3.2px) * 1.383), 28px);\">About the author<\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-658170e2 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100px\">\n<figure class=\"wp-block-image size-full is-resized has-custom-border is-style-rounded\"><img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"128\" src=\"https:\/\/cdn.brightmine.com\/wp-content\/uploads\/sites\/2\/2024\/03\/12085308\/Brightmine_Favicon_128px.png\" alt=\"\" class=\"wp-image-313\" style=\"border-radius:25px;object-fit:cover;width:100px;height:100px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"\"><strong>Tina Elliot<\/strong><\/p>\n\n\n\n<p class=\"\">Tina Elliott has been a solicitor for over 20 years and specialises in employment law. In the last few years Tina has concentrated on advising clients involved in healthcare in both the public and private sector.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-primary-white-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-bbb7e64f wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--30)\">\n<h2 class=\"wp-block-heading has-text-align-center has-large-font-size\">Start your free trial today<\/h2>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size\">Register today to gain free 7-day access to the Brightmine HR &amp; Compliance Centre and stay up to date, compliant and save valuable time<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-primary-white-color has-secondary-blue-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/hrcentre.uk.brightmine.com\/freetrial-login\/?loggedInUrl=%2Ffreetrial%2Fnew-user%2F&amp;registrationUrl=%2Ffreetrial%2Fnew-user%2F&amp;intcmp=hrcc-resources|cta-2-col|light|banner|hrcentreuk-freetrial|take-a-free-trial\" style=\"border-radius:100px\" target=\"_blank\" rel=\"noreferrer noopener\">Take a free trial<\/a><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Third-party harassment has had a chequered history under the law. This resource reviews its legislative background, the current position and the steps employers can take to protect their staff and themselves.<\/p>\n","protected":false},"author":24,"featured_media":11310,"comment_status":"closed","ping_status":"closed","template":"wp-custom-template-new-resources","categories":[53],"tags":[],"topic":[67],"class_list":["post-9161","resources","type-resources","status-publish","has-post-thumbnail","hentry","category-c-and-i","topic-bullying-harassment"],"_lnrs_read_more":"","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Third-party harassment - action points for employers | Brightmine<\/title>\n<meta name=\"description\" content=\"This resource reviews key information about third-party harassment and steps employers can take to protect their staff and themselves.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.brightmine.com\/uk\/resources\/hr-compliance\/bullying-harassment\/third-party-harassment-action-points\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Third-party harassment - action points for employers | Brightmine\" \/>\n<meta property=\"og:description\" content=\"This resource reviews key information about third-party harassment and steps employers can take to protect their staff and themselves.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.brightmine.com\/uk\/resources\/hr-compliance\/bullying-harassment\/third-party-harassment-action-points\/\" \/>\n<meta property=\"og:site_name\" content=\"Brightmine UK\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-20T10:36:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cdn.brightmine.com\/wp-content\/uploads\/sites\/2\/2025\/04\/17100108\/feature-hr-manager-reading-third-party-harassment-guidance-1200x627px.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"627\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@WeAreBrightmine\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"10 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":[\"Article\",\"BlogPosting\"],\"@id\":\"https:\/\/www.brightmine.com\/uk\/resources\/hr-compliance\/bullying-harassment\/third-party-harassment-action-points\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.brightmine.com\/uk\/resources\/hr-compliance\/bullying-harassment\/third-party-harassment-action-points\/\"},\"author\":{\"name\":\"Natasha Wiebusch\",\"@id\":\"https:\/\/www.brightmine.com\/uk\/#\/schema\/person\/5343d55fb026f974bd30f87c55a1b29e\"},\"headline\":\"Third-party harassment &#8211; 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