{"id":9383,"date":"2024-09-18T09:46:00","date_gmt":"2024-09-18T09:46:00","guid":{"rendered":"https:\/\/www.brightmine.com\/uk\/?post_type=resources&#038;p=9383"},"modified":"2026-07-27T09:22:11","modified_gmt":"2026-07-27T09:22:11","slug":"ai-fundamentals-in-hr","status":"publish","type":"resources","link":"https:\/\/www.brightmine.com\/uk\/resources\/hr-strategy\/hr-technology\/ai-fundamentals-in-hr\/","title":{"rendered":"AI fundamentals: How to identify AI needs in HR"},"content":{"rendered":"\n<div class=\"wp-block-group alignwide has-primary-white-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-b5fc8583 wp-block-group-is-layout-constrained\" style=\"border-radius:25px;padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7fc3d43a wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:70%\">\n<p class=\"\">by <strong>Tessa Hilson-Greener<\/strong><\/p>\n\n\n\n<p class=\"\">In today&#8217;s digital HR landscape, creative use of AI can significantly <a href=\"https:\/\/www.brightmine.com\/us\/products\/\">boost efficiency and increase productivity<\/a>. But when you&#8217;re trying to find the right AI solutions, it&#8217;s vital to focus on specific needs rather than targeting all areas at once. Here, Tessa Hilson-Greener sets out a step-by-step guide to help you define your AI needs.<\/p>\n\n\n\n<p class=\"\">Effectively managing AI cultural change is essential for success. Starting with one critical need allows for smoother implementation and provides valuable insights for broader AI strategies and investments. Prioritising key functions \u2014 such as automating r\u00e9sum\u00e9 screening, sentiment analysis for employee engagement and personalised training recommendations \u2014 helps HR departments achieve manageable integration, better collaboration and measurable outcomes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"step-1-set-up-ai-committee\">Step 1: Set up an AI committee<\/h2>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\">Form an AI committee including key stakeholders from HR, IT, senior management and sponsors at the C-suite level.<\/li>\n\n\n\n<li class=\"\">Ensure the committee has the authority, budget structure and resources to drive the AI initiative forward, including creating a digital AI culture with a change plan.<\/li>\n\n\n\n<li class=\"\">Align the AI project with organisational goals to secure support from senior management, executives and other departments.<\/li>\n\n\n\n<li class=\"\">Engage all relevant stakeholders to gather diverse perspectives and foster a sense of ownership.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group has-alabaster-gray-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-80fb368b wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<h3 class=\"wp-block-heading\">Stakeholder list<\/h3>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\"><strong>HR leadership and management<\/strong>: Provide insights into existing processes and find pain points.<\/li>\n\n\n\n<li class=\"\"><strong>HR SMEs<\/strong>: Provide deeper insight into specific subject areas and can help in the process analysis.<\/li>\n\n\n\n<li class=\"\"><strong>HR analysts<\/strong>: Aid in data collection and analysis of current workflows.<\/li>\n\n\n\n<li class=\"\"><strong>IT department<\/strong>: Help understand technical feasibility and integration with current systems. Overview of all GDPR aspects and compliance procedures.<\/li>\n\n\n\n<li class=\"\"><strong>HR specialists<\/strong>: Provide detailed knowledge of specific HR functions.<\/li>\n\n\n\n<li class=\"\"><strong>Department heads<\/strong>: Offer perspective on departmental needs and goals.<\/li>\n\n\n\n<li class=\"\"><strong>AI consultants<\/strong>: Advise on potential AI solutions and their applicability.<\/li>\n\n\n\n<li class=\"\"><strong>Process improvement experts<\/strong>: Help map out and analyse existing processes.<\/li>\n\n\n\n<li class=\"\"><strong>Data analysts<\/strong>: Assist in the detailed documentation and identification of inefficiencies.<\/li>\n\n\n\n<li class=\"\"><strong>Legal and compliance officers<\/strong>: Ensure data security and regulatory compliance.<\/li>\n\n\n\n<li class=\"\"><strong>Project managers<\/strong>: Help prioritise requirements and manage timelines.<\/li>\n\n\n\n<li class=\"\"><strong>Procurement team<\/strong>: Help in vendor selection and contract negotiation.<\/li>\n\n\n\n<li class=\"\"><strong>Financial analysts<\/strong>: Conduct cost-benefit analyses and budget planning.<\/li>\n\n\n\n<li class=\"\"><strong>Training coordinators<\/strong>: Develop and deliver training activities.<\/li>\n\n\n\n<li class=\"\"><strong>Change management experts<\/strong>: Manage resistance and ensure smooth transition.<\/li>\n\n\n\n<li class=\"\"><strong>Senior management<\/strong>: Align AI initiatives with overall business strategy.<\/li>\n\n\n\n<li class=\"\"><strong>Cross-functional teams<\/strong>: Ensure AI integration across different departments.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Internal analysis<\/h3>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\"><strong>Stakeholder interviews<\/strong>: Engage with HR leaders, managers, team members, SMEs and other stakeholders to gather insights on current challenges and potential areas for improvement.<\/li>\n\n\n\n<li class=\"\"><strong>Data collection<\/strong>: Collect relevant data on current HR performance metrics (e.g., time to hire, employee satisfaction scores).<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">External research<\/h3>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\"><strong>Industry reports<\/strong>: Read industry reports, white papers and online articles from reputable sources (e.g., Gartner, McKinsey, Deloitte, LinkedIn) to understand AI trends, best practices and case studies (use cases) in HR.<\/li>\n\n\n\n<li class=\"\"><strong>Academic research<\/strong>: Review academic journals and publications for research on AI applications in HR (e.g.,&nbsp;<a href=\"https:\/\/mit-online.getsmarter.com\/presentations\/lp\/mit-artificial-intelligence-online-short-course\/?ef_id=c:518750969007_d:c_n:g_ti:kwd-393621238078_p:_k:ai%20mit_m:e_a:119910805405&amp;gad_source=1&amp;gbraid=0AAAAADmgJP2DBBsJDw4Ihp-kg_6sn-vrY&amp;gclid=Cj0KCQjw-5y1BhC-ARIsAAM_oKn4HRm02-2CIgx39cmwO48YNfDBxvGQpe0eVZvdp-8zl41zlwHQ_eYaAqFZEALw_wcB&amp;gclsrc=aw.ds\" target=\"_blank\" rel=\"noreferrer noopener\">MIT<\/a>,&nbsp;<a href=\"https:\/\/consensus.app\/\" target=\"_blank\" rel=\"noreferrer noopener\">Consensus<\/a>,&nbsp;<a href=\"https:\/\/www.perlego.com\/ai-researcher\" target=\"_blank\" rel=\"noreferrer noopener\">Perlego<\/a>).<\/li>\n\n\n\n<li class=\"\"><strong>AI providers<\/strong>: Research AI providers (e.g., Amazon&nbsp;<a href=\"https:\/\/aws.amazon.com\/ai\/generative-ai\/?trk=c30d9c04-dff1-48dd-85e1-551e986fbb60&amp;sc_channel=ps&amp;ef_id=Cj0KCQjw-5y1BhC-ARIsAAM_oKk7jHfGL-_WhxBbnu4eNj4GTbWqdjIez_Rgtx2g0ovu6EMoHZFkO_oaAuKEEALw_wcB:G:s&amp;s_kwcid=AL!4422!3!686122457182!e!!g!!aws%20generative%20ai!20894978760!155960704734&amp;gbraid=0AAAAADjHtp8rIqZLc3JCSMZFNg3QZoHZb&amp;gclid=Cj0KCQjw-5y1BhC-ARIsAAM_oKk7jHfGL-_WhxBbnu4eNj4GTbWqdjIez_Rgtx2g0ovu6EMoHZFkO_oaAuKEEALw_wcB\" target=\"_blank\" rel=\"noreferrer noopener\">AWS Gen AI<\/a>, Microsoft&nbsp;<a href=\"https:\/\/www.copilotai.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Co-Pilot AI<\/a>).<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"step-2-conduct-hr-operational-review\">Step 2: Conduct an HR operational review (process and functional)<\/h2>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\">Conduct a comprehensive review of current HR processes to understand their flow and list pain points. This will be helpful to identify AI needs.<\/li>\n\n\n\n<li class=\"\">Use tools like Process Plan Gap Analysis (PPGA) to systematically name inefficiencies, duplications and time-consuming areas.<\/li>\n\n\n\n<li class=\"\">Identify specific HR functions that could receive help from AI, such as recruitment, training, talent management and employee engagement.<\/li>\n\n\n\n<li class=\"\">Clearly define the problems you aim to solve or the opportunities you want to seize with AI integration called a &#8220;functional requirement&#8221;.<\/li>\n\n\n\n<li class=\"\">Identify one need that you can address with AI and start with that one \u2014 you can then scale up with other AI tools once this project is successful. You can always try a bigger solution, e.g., AWS or Co-Pilot, once you have a valuable experience of AI and an idea of how it fits with your organisation&#8217;s technical environment.<\/li>\n<\/ul>\n\n\n\n<p class=\"\">Here are examples of how HR processes can be mapped to AI functional requirements, providing a starting point for organising your specific needs.<strong><\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"how-to-review-current-hr-processes\">How to review current HR processes<\/h3>\n\n\n\n<p class=\"\">Start by analysing your current HR processes to pinpoint inefficiencies, particularly in repetitive tasks. Here are two process area examples (one for recruitment and one for the engagement process), mapping both with functional areas for AI.<\/p>\n\n\n\n<div class=\"wp-block-group has-alabaster-gray-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-80fb368b wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<h4 class=\"wp-block-heading has-medium-font-size\">How to map the recruitment HR process<\/h4>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\">Attracting candidates by posting job advertisements, contacting directly, networking with existing contacts and utilising other recruitment agencies.<\/li>\n\n\n\n<li class=\"\">Identifying potential candidates, placing into talent pools by sorting applicants by role.<\/li>\n\n\n\n<li class=\"\">Screening candidates by criteria, which may include psychometrics, skills, qualifications, experience and locations, e.g., willingness to travel.<\/li>\n\n\n\n<li class=\"\">Preparation for interviews, conducting initial phone screening interviews, scheduling and conducting in-person interviews.<\/li>\n\n\n\n<li class=\"\">Evaluating candidates.<\/li>\n\n\n\n<li class=\"\">Job offers and contracts.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-medium-font-size\">Document current state and desired improvements<\/h4>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\">Clearly document the current state of HR processes, including workflows, time taken for each task and common bottlenecks.<\/li>\n\n\n\n<li class=\"\">Outline the desired improvements and how AI can help achieve them as a functional requirement.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-medium-font-size\">How to map functional requirements for AI in recruitment<\/h4>\n\n\n\n<p class=\"\">Functional requirements define the specific tasks or capabilities that the AI solution must address to improve the recruitment process. These could include:<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\"><strong>Candidate identification<\/strong>: AI tool must download all contacts from LinkedIn and search in defined areas.<\/li>\n\n\n\n<li class=\"\"><strong>Automated r\u00e9sum\u00e9 screening<\/strong>: AI tool that automatically screens r\u00e9sum\u00e9s based on predefined criteria such as experience, skills and qualifications.<\/li>\n\n\n\n<li class=\"\"><strong>Emails and communications<\/strong>: AI must be able to email and communicate with all candidates on a regular basis, providing nuanced responses and updates at each stage of the recruitment campaign.<\/li>\n\n\n\n<li class=\"\"><strong>Interview preparation<\/strong>: AI must be able to prepare interview reports for the recruiter on each candidate, using all CV details and psychometric results.<\/li>\n\n\n\n<li class=\"\"><strong>Candidate ranking<\/strong>: AI system that ranks candidates based on their fit for the position, using natural language processing (NLP) to assess r\u00e9sum\u00e9s and covering letters.<\/li>\n\n\n\n<li class=\"\"><strong>Interview scheduling assistant<\/strong>: AI-powered assistant that automates the scheduling of interviews by coordinating between candidates and interviewers.<\/li>\n\n\n\n<li class=\"\"><strong>Employment offers and contracts<\/strong>: Offer comes via human HR recruiter. Contract can be via AI with human oversight.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-alabaster-gray-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-80fb368b wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<h4 class=\"wp-block-heading has-medium-font-size\">How to map the employee engagement HR process<\/h4>\n\n\n\n<p class=\"\">The process of fostering a work environment that promotes employee satisfaction, motivation and productivity.<\/p>\n\n\n\n<p class=\"\">Conducting employee surveys to gauge satisfaction and identify areas for improvement:<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\">Organising team-building activities and events.<\/li>\n\n\n\n<li class=\"\">Implementing feedback mechanisms for continuous improvement.<\/li>\n\n\n\n<li class=\"\">Recognising and rewarding employee achievements.<\/li>\n\n\n\n<li class=\"\">Offering professional development opportunities.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-medium-font-size\">How to map the functional requirement for AI in employee engagement<\/h4>\n\n\n\n<p class=\"\">Functional requirements define the specific tasks or capabilities that the AI solution must address to improve the recruitment process. These could include:<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\"><strong>Sentiment analysis<\/strong>: AI tool that analyses employee feedback (particularly free text open question responses) from surveys, emails and other communications to gauge overall sentiment and highlight areas of concern.<\/li>\n\n\n\n<li class=\"\"><strong>Personalised training recommendations<\/strong>: AI system that suggests training programmes and development opportunities tailored to individual employee needs and career goals.<\/li>\n\n\n\n<li class=\"\"><strong>Predictive analytics for retention<\/strong>: AI model that predicts which employees are at risk of leaving the company based on a range of factors, enabling proactive engagement and retention strategies.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"step-3-bridge-workflows-hr-processes-ai\">Step 3: Bridge the two workflows (HR processes and AI functional applications)<\/h2>\n\n\n\n<p class=\"\">To effectively decide where AI could benefit, integrate the insights from both workflows by reviewing current processes and defining specific problems AI can resolve:<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\"><strong>Map out inefficiencies<\/strong>: Use the documented inefficiencies from the first review to create a detailed map of problem areas within your HR processes.<\/li>\n\n\n\n<li class=\"\"><strong>Align problems with AI capabilities<\/strong>: Match the identified problems and inefficiencies with AI capabilities. For instance, if r\u00e9sum\u00e9 screening is a bottleneck, consider AI solutions for automating this process.<\/li>\n\n\n\n<li class=\"\"><strong>Prioritise areas for AI implementation<\/strong>: Rank the identified opportunities based on factors such as ease of implementation, expected return on investment and alignment with strategic goals.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"step-4-research-ai-vendors\">Step 4: Research AI vendors<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Market research<\/h3>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\"><strong>Vendor websites<\/strong>: Visit websites of AI vendors to explore their HR solutions. Pay attention to features, case studies, HR expertise and customer testimonials.<\/li>\n\n\n\n<li class=\"\"><strong>Software reviews<\/strong>: Use software review platforms (e.g., &nbsp;<a href=\"https:\/\/www.g2.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">G2<\/a>,&nbsp;<a href=\"https:\/\/www.capterra.co.uk\/\" target=\"_blank\" rel=\"noreferrer noopener\">Capterra<\/a>) to compare different AI solutions based on user reviews and ratings.<\/li>\n\n\n\n<li class=\"\"><strong>Industry events and webinars<\/strong>: Attend HR and AI industry conferences, webinars and workshops to learn about the latest solutions and network with experts.<\/li>\n\n\n\n<li class=\"\"><strong>AI industry experts<\/strong>: Gain advice from impartial AI independents (e.g., my own&nbsp;<a href=\"https:\/\/ai-capability.co.uk\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI-Capability<\/a>).<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Research AI technologies and vendors<\/h3>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\">Research available AI technologies and vendors to find solutions that meet your defined requirements.<\/li>\n\n\n\n<li class=\"\">Evaluate each solution based on scalability, ease of use, support services and cost.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Specify functional requirements<\/h3>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\">Decide the specific functional requirements for AI in your HR processes, such as r\u00e9sum\u00e9 screening, performance analytics or predictive modelling for employee turnover.<\/li>\n\n\n\n<li class=\"\">Focus on tasks that will have the most significant impact on efficiency and effectiveness.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Include technical requirements<\/h3>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\">Consider technical aspects such as integration with existing HR systems, data security and compliance with data protection Regulations.<\/li>\n\n\n\n<li class=\"\">Prioritise requirements based on their feasibility and potential impact on your HR operations.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"prioritise-requirements\">Prioritise requirements<\/h3>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\">Rank the identified requirements to focus on the most critical needs first.<\/li>\n\n\n\n<li class=\"\">Use criteria such as ease of implementation, expected return on investment (ROI) and alignment with strategic goals.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"conduct-a-costbenefit-analysis\">Conduct a cost-benefit analysis<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.548), 18px);\">Financial analysis<\/h4>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\"><strong>Initial costs<\/strong>: Calculate the initial investment needed for AI implementation, including software licences, hardware and integration costs.<\/li>\n\n\n\n<li class=\"\"><strong>Operational costs<\/strong>: Estimate ongoing costs such as maintenance, training and support.<\/li>\n\n\n\n<li class=\"\"><strong>ROI calculation<\/strong>: Project the return on investment by estimating the potential savings and productivity gains from AI implementation.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.548), 18px);\">Feasibility study<\/h4>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\"><strong>Technical feasibility<\/strong>: Assess whether the AI solutions can be integrated with your existing HR systems and infrastructure.<\/li>\n\n\n\n<li class=\"\"><strong>Scalability<\/strong>: Consider whether the AI solution can scale to meet future needs and expansion.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group alignfull has-secondary-light-gray-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-fcdab8bb wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30);padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--30)\">\n<h2 class=\"wp-block-heading has-text-align-center has-large-font-size\">Want to make smarter, more-informed decisions?<\/h2>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-font-size\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.274), 16px);font-style:normal;font-weight:500\"><a class=\"wp-block-button__link has-secondary-blue-color has-primary-white-background-color has-text-color has-background has-link-color wp-element-button\" href=\"\/uk\/products\/hr-compliance-centre\/?intcmp=hrcc-resources|cta-single|dark|banner|hrcc-product-page|learn-more\" style=\"border-radius:100px\">Learn more<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"step-5-conduct-ai-pilot\">Step 5: Conduct an AI pilot&nbsp;<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"select-a-test-group\">Select a test group<\/h3>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\">Choose a small, representative group to pilot the AI solution.<\/li>\n\n\n\n<li class=\"\">Ensure the group includes diverse users to gather comprehensive feedback.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"track-and-report-progress\">Track and report progress<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Monitor the performance of the AI solution during the pilot phase.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"key-metrics-and-considerations-during-the-pilot-ph\">Key metrics and considerations during the pilot phase<\/h3>\n\n\n\n<div class=\"wp-block-group has-alabaster-gray-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-80fb368b wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<h4 class=\"wp-block-heading\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.548), 18px);\">Effectiveness<\/h4>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\"><strong>Accuracy of predictions<\/strong>:&nbsp;Evaluate how accurately the AI predicts outcomes, such as candidate suitability.<\/li>\n\n\n\n<li class=\"\"><strong>Quality of results<\/strong>: Ensure outputs meet expected standards.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.548), 18px);\">Efficiency<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\"><strong>Time savings<\/strong>: Measure reduction in time for tasks automated by AI.<\/li>\n\n\n\n<li class=\"\"><strong>Process speed<\/strong>: Monitor speed of data processing compared to manual methods.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.548), 18px);\">User adoption and satisfaction<\/h4>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\"><strong>User feedback<\/strong>: Gather satisfaction and challenge reports from users.<\/li>\n\n\n\n<li class=\"\"><strong>Ease of use<\/strong>: Assess user-friendliness and integration with workflows.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.548), 18px);\">Data integrity and security<\/h4>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\"><strong>Data handling<\/strong>: Ensure accuracy and integrity in data processing.<\/li>\n\n\n\n<li class=\"\"><strong>Security compliance<\/strong>: Verify compliance with data security standards.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.548), 18px);\">ROI<\/h4>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\"><strong>Cost savings<\/strong>: Compare costs with financial benefits from efficiency gains.<\/li>\n\n\n\n<li class=\"\"><strong>Productivity gains<\/strong>: Assess productivity improvements and business impact.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.548), 18px);\">Scalability<\/h4>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\"><strong>Performance under load<\/strong>: Test AI under different loads for future scalability.<\/li>\n\n\n\n<li class=\"\"><strong>Adaptability<\/strong>: Ensure the AI can adapt to evolving business needs.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.548), 18px);\">Accuracy and bias<\/h4>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\"><strong>Bias detection<\/strong>: Monitor for bias in decisions and predictions.<\/li>\n\n\n\n<li class=\"\"><strong>Accuracy over time<\/strong>: Track consistency and reliability over the pilot period.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.548), 18px);\">Continuous learning and improvement<\/h4>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\"><strong>Model updates<\/strong>: Evaluate how well AI learns and improves with new data.<\/li>\n\n\n\n<li class=\"\"><strong>Feedback loop<\/strong>: Set up continuous feedback for ongoing enhancement.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.548), 18px);\">Integration and compatibility<\/h4>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\"><strong>System integration<\/strong>: Ensure smooth integration with existing HR systems.<\/li>\n\n\n\n<li class=\"\"><strong>Workflow compatibility<\/strong>: Assess fit into current workflows and process simplification.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.548), 18px);\">Monitoring and reporting<\/h4>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\"><strong>Set KPIs<\/strong>: Define key performance indicators to track AI performance.<\/li>\n\n\n\n<li class=\"\"><strong>Regular check-ins<\/strong>: Schedule reviews to watch progress and adjust.<\/li>\n\n\n\n<li class=\"\"><strong>Pilot phase reports<\/strong>: Document performance, user feedback and issues.<\/li>\n\n\n\n<li class=\"\"><strong>Actionable insights<\/strong>: Highlight insights and recommendations for full-scale implementation.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<p class=\"\">By focusing on these areas, you can ensure a comprehensive evaluation of the AI solution&#8217;s performance during the pilot phase, identify improvement areas and make informed decisions about full-scale implementation. Collect and analyse feedback to find any issues or areas for improvement.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"step-6-ai-implementation\">Step 6: AI implementation<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"develop-an-implementation-timeline\">Develop an implementation timeline<\/h3>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\">Create a detailed timeline outlining each phase of the AI implementation process.<\/li>\n\n\n\n<li class=\"\">Allocate necessary resources, including budget and personnel, to ensure smooth execution.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"train-users-and-stakeholders\">Train users and stakeholders<\/h3>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\">Provide comprehensive training to all users and key stakeholders.<\/li>\n\n\n\n<li class=\"\">Implement a change management plan to address any resistance and ensure user buy-in.<\/li>\n\n\n\n<li class=\"\">Define a communication approach and implement it.<\/li>\n\n\n\n<li class=\"\">Implement the digital cultural change plan.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"step-7-compliance\">Step 7: Compliance<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"regularly-review-ai-performance\">Regularly review AI performance<\/h3>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\">Continuously watch the performance of the AI system to ensure it meets your needs.<\/li>\n\n\n\n<li class=\"\">Gather feedback from users and make necessary adjustments to policies and procedures.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"seek-opportunities-for-enhancements\">Seek opportunities for enhancements<\/h3>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\">Stay updated with regulatory changes and ensure ongoing compliance.<\/li>\n\n\n\n<li class=\"\">Look for opportunities to further enhance the AI system and improve HR operations.<\/li>\n\n\n\n<li class=\"\">Ensure all GDPR areas are covered and add ethical standards to the reporting policies.<\/li>\n\n\n\n<li class=\"\">Ensure that the AI system is meeting all the defined HR functional application requirements on time, without bias, free of legal issues and without any restrictions.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"implement-ai-slas-and-strengthen-partnerships\">Implement AI SLAs and strengthen partnerships<\/h3>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\">Set up Service Level Agreements (SLAs) with AI vendors to ensure reliable support, quality of service and technical performance.<\/li>\n\n\n\n<li class=\"\">Build strong partnerships with vendors to ease continuous improvement and innovation.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Conclusion<\/h2>\n\n\n\n<p class=\"\">By following these steps, HR professionals can effectively identify their AI needs and implement solutions that drive efficiency, accuracy and strategic value in their HR processes. Conducting thorough research and starting with one critical need allows for a focused and manageable introduction of AI technology, setting the stage for scalable future projects.<\/p>\n\n\n\n<p class=\"\">This structured approach ensures that AI solutions are targeted and effective in enhancing HR processes, ultimately supporting organisational goals and growth, keeping pace with the digital cultural change taking place throughout organisations worldwide.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column lnrs-hide-block-on-mobile is-layout-flow wp-block-column-is-layout-flow\" style=\"border-left-color:var(--wp--preset--color--secondary-gray);border-left-width:2px;padding-left:10px;flex-basis:30%\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained wp-container-1 is-position-sticky\">\n<div class=\"wp-block-group has-bleach-white-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-a36fa716 wp-block-group-is-layout-constrained\" style=\"border-radius:14px;padding-top:10px;padding-right:15px;padding-bottom:15px;padding-left:15px\">\n<h3 class=\"wp-block-heading\">Navigate HR complexity with confidence<\/h3>\n\n\n\n<p class=\"\">With Brightmine, you can build powerful people strategies, implement best practices and set your organisation up for a brighter future.<\/p>\n\n\n\n<p class=\"\">Learn how our tools, resources and automation can empower you and your team.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/uk\/solutions\/?intcmp=cta|blog|solutions|learn-more\" style=\"border-radius:25px\">Learn more<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\">\n<p class=\"\"><a href=\"#top\">Go back to the top<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-primary-white-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-4b7a3f7f wp-block-group-is-layout-constrained\" style=\"border-radius:25px;margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30);padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<h2 class=\"wp-block-heading\">You may also be interested in&#8230;<\/h2>\n\n\n<section id=\"resources-search-filter\" class=\"wp-elements-b6c5e846994a3a3bc5c49a533983fd6d wp-block-brightmine-resources-filter has-text-color has-primary-gray-color has-background has-primary-white-background-color\">\n\n\n<div class=\"ajax-filter\">\n<div class=\"lnrs-resources-search-filter  editor-posts-filtered-topics \">\n\t\t<div class=\"search_terms_bottom\">\n\t\t\t<div class=\"bottom_left\">\n\t\t\t<div class=\"search_terms_result_count\">\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"bottom_right\">\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n<\/div>\n\n\t<div class=\"loader-container\">\n\t\t<span class=\"loader\" style=\"display: none;\"><\/span>\n\t<\/div>\n\n\n\t<div class=\"lnrs-resource-filter-widget__container\">\n\n\t\t\n\t\t\t\t<div class=\"lnrs-resource-hub-widget__resource\" style=\"background-color: #f3f2f0\">\n\t\t\t\t\t<a href=\"https:\/\/www.brightmine.com\/uk\/resources\/hr-strategy\/hr-technology\/ai-in-hr\/dealing-with-employee-grievances-in-an-ai-enabled-world\/\"><div class=\"lnrs-resource-hub-widget__resource_image\" style=\"background-image: url(https:\/\/cdn.brightmine.com\/wp-content\/uploads\/sites\/2\/2026\/04\/02101705\/analyst-reviewing-data-on-screens.webp);\"><\/div><\/a>\n\t\t\t\t\t<div class=\"lnrs-resource-hub-widget__inner_content\">\n\t\t\t\t\t\t<div class=\"content-top\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"lnrs-resource-hub-widget__categories\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"lnrs-resource-hub-widget__category_wrapper\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"sync\" src=\"https:\/\/www.brightmine.com\/wp-content\/plugins\/lnrs-resources-filter\/assets\/images\/category-flag.svg\" alt=\"\" class=\"lnrs-resource-hub-widget__category_icon\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"lnrs-resource-hub-widget__category\">Commentary and Insights<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"title\" style=\"color: #00728B\"><a 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class=\"lnrs-resource-hub-widget__inner_content\">\n\t\t\t\t\t\t<div class=\"content-top\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"lnrs-resource-hub-widget__categories\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"lnrs-resource-hub-widget__category_wrapper\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"sync\" src=\"https:\/\/www.brightmine.com\/wp-content\/plugins\/lnrs-resources-filter\/assets\/images\/category-flag.svg\" alt=\"\" class=\"lnrs-resource-hub-widget__category_icon\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"lnrs-resource-hub-widget__category\">Podcasts<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"title\" style=\"color: #00728B\"><a href=\"https:\/\/www.brightmine.com\/uk\/resources\/hr-strategy\/hr-technology\/ai-in-hr\/the-ai-challenge-performance-expectations-and-measurements\/\">The AI challenge &#8211; adjust your performance expectations and measurements now!<\/a><\/h3>\n\t\t\t\t\t\t<p style=\"color: #202526\">From hype to outcomes: Learn how HR teams can set realistic AI performance expectations and measure success with &#8230;<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t<div class=\"lnrs-resource-hub-widget__resource\" style=\"background-color: #f3f2f0\">\n\t\t\t\t\t<a href=\"https:\/\/www.brightmine.com\/uk\/resources\/hr-strategy\/hr-technology\/ai-assist-a-virtual-assistant-hr-can-really-trust\/\"><div class=\"lnrs-resource-hub-widget__resource_image\" style=\"background-image: url(https:\/\/cdn.brightmine.com\/wp-content\/uploads\/sites\/2\/2024\/09\/03133807\/hr-ai-tools-feature-image.webp);\"><\/div><\/a>\n\t\t\t\t\t<div class=\"lnrs-resource-hub-widget__inner_content\">\n\t\t\t\t\t\t<div class=\"content-top\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"lnrs-resource-hub-widget__categories\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"lnrs-resource-hub-widget__category_wrapper\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"sync\" src=\"https:\/\/www.brightmine.com\/wp-content\/plugins\/lnrs-resources-filter\/assets\/images\/category-flag.svg\" alt=\"\" class=\"lnrs-resource-hub-widget__category_icon\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"lnrs-resource-hub-widget__category\">Guides &#8211; How to<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"title\" style=\"color: #00728B\"><a href=\"https:\/\/www.brightmine.com\/uk\/resources\/hr-strategy\/hr-technology\/ai-assist-a-virtual-assistant-hr-can-really-trust\/\">AI Assist \u2013 a virtual assistant HR can really trust<\/a><\/h3>\n\t\t\t\t\t\t<p style=\"color: #202526\">Understanding the barriers to AI adoption is crucial for professionals navigating the complexities of data ethics, technology, and &#8230;<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<\/section>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-5fb0786f wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group has-primary-white-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-fcdab8bb wp-block-group-is-layout-constrained\" style=\"border-radius:25px;margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30);padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\" id=\"h-topics-on-this-page\" style=\"font-style:normal;font-weight:500\">Topics on this page<\/h3>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-6c531013 wp-block-group-is-layout-flex\">\n\n<div class=\"taxonomy-topic has-link-color wp-elements-5ec59eb01c09ec2f1d84a6b36973ff83 wp-block-post-terms\"><a href=\"https:\/\/www.brightmine.com\/uk\/resources\/hr-strategy\/hr-technology\/\" rel=\"tag\">HR technology<\/a><\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-cararra-gray-color has-alpha-channel-opacity has-cararra-gray-background-color has-background is-style-wide\"\/>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-about-the-author\" style=\"font-style:normal;font-weight:500\">About the author<\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-658170e2 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100px\">\n<figure class=\"wp-block-image size-full is-resized has-custom-border is-style-rounded\"><img loading=\"lazy\" decoding=\"async\" width=\"130\" height=\"156\" src=\"https:\/\/cdn.brightmine.com\/wp-content\/uploads\/sites\/2\/2024\/10\/23194350\/tessa-hilson-greener-headshot.webp\" alt=\"\" class=\"wp-image-9468\" style=\"border-radius:100px;object-fit:cover;width:100px;height:100px\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"\"><strong><strong>Tessa Hilson-Greener<\/strong><br><\/strong>CEO, AI Capability<\/p>\n\n\n\n<p class=\"\">Tessa Hilson-Greener is a prominent thought leader in AI for HR, workforce development, leadership and business innovation. As the CEO of <a href=\"https:\/\/ai-capability.co.uk\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI Capability<\/a>, she pioneers the integration of AI in HR, enhancing global HR functions and leadership strategies with psychological insights gained over a global 30-year career in HR, learning and development and technology.<\/p>\n\n\n\n<p class=\"\">Under her leadership, AI Capability is a model for ethical AI implementation, proving how advanced technologies can improve employee engagement, streamline operations and promote continuous learning and inclusivity. Tessa emphasises ethical AI deployment in HR, highlighting the need for human oversight to mitigate risks such as bias and privacy issues, and advocates for AI to support, not replace, human roles, ensuring that AI enhances rather than undermines the workforce.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>AI fundamentals are key in today&#8217;s digital HR landscape. 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