{"id":5916,"date":"2024-09-05T14:36:37","date_gmt":"2024-09-05T14:36:37","guid":{"rendered":"https:\/\/www.brightmine.com\/us\/?post_type=resources&#038;p=5916"},"modified":"2026-01-23T11:25:33","modified_gmt":"2026-01-23T16:25:33","slug":"underperforming-employee","status":"publish","type":"resources","link":"https:\/\/www.brightmine.com\/us\/resources\/talent-management\/underperforming-employee\/","title":{"rendered":"How to deal with an underperforming employee"},"content":{"rendered":"\n<div class=\"wp-block-group alignwide has-primary-white-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-b5fc8583 wp-block-group-is-layout-constrained\" style=\"border-radius:25px;padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7fc3d43a wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:70%\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-8e1436f2 wp-block-group-is-layout-flex\" style=\"margin-top:0;margin-bottom:0\">\n<p class=\"\">by <strong>Brightmine<\/strong><\/p>\n<\/div>\n\n\n\n<p class=\"\">An underperforming employee is an employee whose performance falls short of the employer\u2019s expectations and the job&#8217;s requirements. Poor employee performance may result in decreased business results, quality assurance concerns, preventable workplace accidents and increased disengagement.<\/p>\n\n\n\n<p class=\"\">Effective performance management by supervisors and HR professionals is particularly crucial in a challenging business climate. If left unaddressed, poor performance can fuel distrust in the organization\u2019s leadership, which may lead to avoidable <a href=\"https:\/\/www.brightmine.com\/us\/resources\/blogs\/employee-attrition-rate-what-it-is-and-how-to-manage-it\/\">attrition<\/a>. It can also create a poor <a href=\"https:\/\/www.brightmine.com\/us\/resources\/guides-how-to\/a-complete-guide-to-the-employee-experience\/\">employee experience<\/a>, negatively impacting high performing teams.<\/p>\n\n\n\n<p class=\"\">To maintain positive talent outcomes, leaders must determine how to address poor performance effectively. In this resource, we provide step-by-step guidance for managing an underperforming employee.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"identify-poor-employee-performance\">1. Identify poor employee performance<\/h2>\n\n\n\n<p class=\"\">First, you must be able to identify poor employee performance and be prepared to address it immediately. Once you&#8217;ve identified a performance issue, communicate your concerns to them as soon as possible.<\/p>\n\n\n\n<p class=\"\">When communicating the performance issue, try to determine its cause. Reviewing the employee\u2019s record may help guide the direction of your conversation. For example:<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\">Is this a former top performer who is now somewhat disengaged?<\/li>\n\n\n\n<li class=\"\">Is there a particular issue that could be addressed (e.g., more frequent feedback) to improve performance?<\/li>\n<\/ul>\n\n\n\n<p class=\"\">Poor performance can manifest for a host of reasons. For example, during a recession or other times of change, the company may reassign duties or change business goals. Sometimes employees may fail to work toward and understand these changes in business priorities.<\/p>\n\n\n\n<p class=\"\">Employees may also have personal issues impacting their work performance. These employees may feel uncomfortable sharing their personal struggles, even when the impact on their work life is clear.<\/p>\n\n\n\n<p class=\"\">Getting to the bottom of why they&#8217;re underperforming will help guide your efforts to create an action plan. And, giving an underperforming employee sufficient attention and related support can turn a career around.<\/p>\n\n\n\n<p class=\"\">Additionally, it&#8217;s important to identify performance issues fairly. Remain conscious of any stereotyping or unintentional bias while you evaluate performance issues. Disparate treatment could undermine organizational goals of fairness and lead to a perception of widespread discrimination in the workplace.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"meet-with-employee\">2. Meet with the employee to discuss performance and employer expectations<\/h2>\n\n\n\n<p class=\"\">Meeting with an underperforming employee to discuss performance issues is key to building mutual understanding. These meetings also help set expectations for both employees and their manager. To be effective, they should be continuous and start with setting or confirming individual performance goals.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Goal setting<\/h3>\n\n\n\n<p class=\"\">Individual performance goals should align with the organization\u2019s business goals. Making a clear connection between these goals communicates the importance of an employee\u2019s individual contribution to a business. Additionally, an employee&#8217;s engagement tends to improve when they understand how they contribute directly to the business&#8217;s success.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Expectations<\/h3>\n\n\n\n<p class=\"\">Once you&#8217;ve agreed on goals, it&#8217;s time to set expectations. You may consider setting expectations by making job descriptions available to employees for each position. If you do, ensure that the employee understands:<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\">Their major responsibilities.<\/li>\n\n\n\n<li class=\"\">The measures of success.<\/li>\n<\/ul>\n\n\n\n<p class=\"\">Beyond communicating expectations, managers should devise ways to build on the employee\u2019s strengths to enhance performance.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Continue communication<\/h3>\n\n\n\n<p class=\"\">Continue to meet with the employee to discuss progress toward these goals. This should be through regular check-ins and in a formal annual review. Meeting with an employee is important whether they&#8217;ve been a top performer, an average performer or a poor performer.<\/p>\n\n\n\n<p class=\"\">When communicating about performance deficiencies, ensure that the communication is a conversation, not a dictation. This exchange can be an excellent opportunity to learn about any obstacles to improved performance.<\/p>\n\n\n\n<p class=\"\">For example, are there any issues with communication or process that should be addressed? Are there barriers that are keeping the employee from being the most productive? Working with specifics, not generalities, may more readily identify the root of any performance problem.<\/p>\n\n\n\n<p class=\"\">Communication and management styles vary. However, every manager should do the following in performance meetings:<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\">Be consistent.<\/li>\n\n\n\n<li class=\"\">Begin with a positive statement.<\/li>\n\n\n\n<li class=\"\">Ask for the employee\u2019s thoughts on their performance.<\/li>\n\n\n\n<li class=\"\">Include specific praise.<\/li>\n\n\n\n<li class=\"\">Emphasize areas of improvement.<\/li>\n\n\n\n<li class=\"\">Avoid \u201cgrade inflation\u201d by speaking honestly regarding deficiencies.<\/li>\n\n\n\n<li class=\"\">Plan for future short-term goals.<\/li>\n\n\n\n<li class=\"\">Follow up to summarize the meeting and any new goals.<\/li>\n<\/ul>\n\n\n\n<p class=\"\">In addition, communicate rewards for improved performance, such as:<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\">Greater responsibility.<\/li>\n\n\n\n<li class=\"\">Increased compensation.<\/li>\n\n\n\n<li class=\"\">Opportunities for advancement.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"offer-underperforming-employee-development-tools\">3. Determine whether to offer the underperforming employee development tools<\/h2>\n\n\n\n<p class=\"\">Deploying available tools for development can help boost performance. They&#8217;re particularly helpful for newer employees, whose short tenure may affect performance.<\/p>\n\n\n\n<p class=\"\">A newer team member may need familiarization with organizational goals and expectations. Or, they may lack skills needed for the job. Feedback at this time is essential for both the employee and the employer. And, depending on the situation, you may also want to offer the employee training, coaching or mentoring:<\/p>\n\n\n\n<div class=\"wp-block-group has-alabaster-gray-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-80fb368b wp-block-group-is-layout-constrained\" style=\"border-bottom-left-radius:25px;border-bottom-right-radius:25px;padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<p class=\"\"><strong>Training<\/strong><\/p>\n\n\n\n<p class=\"\">Training focuses on competencies needed for effective performance in the employee\u2019s position.<\/p>\n\n\n\n<p class=\"\"><strong>Coaching or counseling<\/strong><\/p>\n\n\n\n<p class=\"\">Coaching can be an invaluable developmental tool. An employee can receive real-time feedback on a specific task or individualized attention regarding a specific skill.<\/p>\n\n\n\n<p class=\"\"><strong>Mentoring <\/strong><\/p>\n\n\n\n<p class=\"\">Did someone do an adequate job, but could benefit from some assistance? Ask the employee if they would like to explore mentorship opportunities.<\/p>\n<\/div>\n\n\n\n<p class=\"\">In the case of tenured employees, the focus should be on training, coaching and a pattern of consistent feedback.<\/p>\n\n\n\n<div class=\"wp-block-group alignfull has-secondary-light-gray-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-fcdab8bb wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30);padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--30)\">\n<h2 class=\"wp-block-heading has-text-align-center has-large-font-size\">See our extensive HR resources and expertise<\/h2>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size\">In an ever-changing regulatory environment, we have everything you need to stay in control and compliant. The HR &amp; Compliance Center is now available with our user-friendly generative AI chat capability, AI Assist.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-font-size\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.274), 16px);font-style:normal;font-weight:500\"><a class=\"wp-block-button__link has-secondary-blue-color has-primary-white-background-color has-text-color has-background has-link-color wp-element-button\" href=\"\/us\/products\/hr-compliance-center\/\" style=\"border-radius:100px\">Learn more<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"offer-an-accommodation\">4. Determine whether to offer an accommodation<\/h2>\n\n\n\n<p class=\"\">During performance conversations, it may come to your attention that an employee may be in need of an accommodation. A reasonable accommodation may be necessary for an employee\u2019s performance to meet their employer\u2019s expectations.<\/p>\n\n\n\n<p class=\"\">Accommodations:<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\">Should be reasonable.<\/li>\n\n\n\n<li class=\"\">Do not require a lowering of performance standards if they&#8217;re legitimate, job-related and consistently applied.<\/li>\n\n\n\n<li class=\"\">Allow employees to achieve performance goals and workplace expectations.<\/li>\n\n\n\n<li class=\"\">Promote diversity, equity and inclusion (DEI).<\/li>\n<\/ul>\n\n\n\n<p class=\"\">Examples of possible accommodations include:<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\">Providing a quiet, clean workspace for employees with attentive deficit disorder.<\/li>\n\n\n\n<li class=\"\">Permitting remote work.<\/li>\n\n\n\n<li class=\"\">Shift changes or flexible scheduling.<\/li>\n\n\n\n<li class=\"\">Lateral transfers.<\/li>\n<\/ul>\n\n\n\n<p class=\"\">Consider offering accommodations even if the law does not specifically require one. Instead of considering legal requirements, consider your goals \u2014 like improving performance and retaining an employee. For example, you may offer light duty to an employee with a medical issue that doesn&#8217;t rise to the level of a disability.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"implement-performance-measures\">5. Implement a measure or combination of measures to address poor performance<\/h2>\n\n\n\n<p class=\"\">After considering your options to improve performance, you can implement one or more measures. For example, you could offer additional training as well as more frequent feedback sessions.<\/p>\n\n\n\n<p class=\"\">Any measures that you implement should focus on boosting quantifiable performance measures (key performance indicators (KPIs)). In addition, close monitoring of an employee\u2019s performance and the measures\u2019 effectiveness should continue.<\/p>\n\n\n\n<p class=\"\">If, after a certain amount of time, performance continues to be an issue, you may want to consider a performance improvement plan (PIP).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"performance-improvement-plans\">6. Determine whether to use a performance improvement plan (PIP)<\/h2>\n\n\n\n<p class=\"\">A <a href=\"https:\/\/www.brightmine.com\/us\/resources\/blogs\/performance-improvement-plans\/\">performance improvement plan (PIP)<\/a> is an alternative to immediate disciplinary action. PIPs are helpful when a supervisor has noticed the employee is exhibiting prolonged underperformance. They set specific performance improvement goals for employees to achieve to avoid disciplinary action. The PIP is an ongoing process that requires monitoring and feedback.<\/p>\n\n\n\n<p class=\"\">Also, you may be carrying out a PIP for an employee who is part of a union. To ensure compliance, be sure to follow the requirements of any applicable collective bargaining agreements or private employment contracts.<\/p>\n\n\n\n<p class=\"\">When preparing a PIP, ensure that it clearly communicates the areas for growth. The best way to do this is to be specific about the employee&#8217;s performance issues. That is, list specific events or instances of performance deficiency and alternatives that would have met expectations.<\/p>\n\n\n\n<p class=\"\">The PIP should:<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\">Consist of both short-term and long-term goals.<\/li>\n\n\n\n<li class=\"\">Set a deadline by which the employee must satisfy the requirements of the PIP.<\/li>\n\n\n\n<li class=\"\">List consequences for not meeting the plan\u2019s requirements.\u202f<\/li>\n<\/ul>\n\n\n\n<p class=\"\">Additionally, ensure that employees understand that the purpose of the PIP is not to punish. Rather, it\u2019s intended to help them be successful in their role.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"disciplining-underperforming-employee\">7. Determine whether and how to discipline the underperforming employee<\/h2>\n\n\n\n<p class=\"\">The decision of whether and how to discipline an employee for poor performance is extremely important. An organization must stress a culture that emphasizes accountability at the individual and team levels for performance.<\/p>\n\n\n\n<p class=\"\">On the other hand, discipline often leads to disengagement and other negative emotions. Though you can&#8217;t avoid all negative emotions, you can emphasize that discipline is not the end of the road. To do this, frame discipline as a learning experience and reiterate performance expectations. These expectations should be objective, and any resulting consequences should be fair and consistently applied.<\/p>\n\n\n\n<p class=\"\">Also, consider the following strategies to ensure discipline is reasonable, fair and productive:<\/p>\n\n\n\n<div class=\"wp-block-group has-alabaster-gray-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-80fb368b wp-block-group-is-layout-constrained\" style=\"border-radius:25px;padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<h3 class=\"wp-block-heading\">Objective performance standards<\/h3>\n\n\n\n<p class=\"\">Focus on quantifiable performance measures and resulting deficiencies when disciplining an employee for poor performance.<\/p>\n\n\n\n<p class=\"\">If you discipline or terminate an employee for poor performance, they may sue the company. And, subjective performance standards are difficult to substantiate in court. For example, \u201cemployee attitude\u201d or \u201cemployee motivation\u201d are difficult to quantify. The following statements are also problematic:<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\">\u201cYou\u2019re lazy.\u201d<\/li>\n\n\n\n<li class=\"\">\u201cYour attitude needs to change.\u201d<\/li>\n\n\n\n<li class=\"\">\u201cShow more enthusiasm.\u201d<\/li>\n<\/ul>\n\n\n\n<p class=\"\">The employee&#8217;s quantity of work, quality of work and reliable attendance are much easier to substantiate to a third party, whether it be a judge, jury or enforcement agency. Documentation regarding performance deficiencies should include accurate, honest and specific information.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Act in a timely manner<\/h3>\n\n\n\n<p class=\"\">If the employee doesn&#8217;t meet the terms of the PIP, act in a timely manner and follow the provisions of the PIP.<\/p>\n\n\n\n<p class=\"\">Most of the time, this process is clear cut. However, you may run into some grey areas. For example, an employee may initially meet the PIP&#8217;s requirements but then resume their poor performance. To avoid this, add a clause to the PIP requiring the employee to maintain satisfactory performance or risk termination.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Progressive discipline<\/h3>\n\n\n\n<p class=\"\">Also, consider progressive discipline when appropriate. Progressive discipline helps organizations retain employees while enforcing performance standards. Though progressive discipline is helpful, it may not always be appropriate. If the situation requires, be prepared to suspend or terminate a poor performer.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Consistency in application<\/h3>\n\n\n\n<p class=\"\">Consistently apply disciplinary measures across the organization for similar performance issues. Consistency in expectations and consequences leads to trust in the process and fairness in the workplace. If one employee is disciplined for poor performance, but others similarly situated are not, the employee subject to discipline may have a sufficient basis for a discrimination claim.<\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"recordkeeping\">8. Keep appropriate records<\/h2>\n\n\n\n<p class=\"\">Record retention practices with respect to performance and discipline records should:<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\">Adhere to federal, state and local requirements.<\/li>\n\n\n\n<li class=\"\">Establish records for consistency in action across supervisors (past, present and future).<\/li>\n\n\n\n<li class=\"\">Inform employment decisions regarding development planning, promotions, demotions and terminations.<\/li>\n<\/ul>\n\n\n\n<p class=\"\">Also, make sure that you:<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-brightmine-list-item-spacing-small\">\n<li class=\"\">Accurately document performance-related employment decisions.<\/li>\n\n\n\n<li class=\"\">Explain decisions reflected in your records, to the extent feasible, to affected employees.<\/li>\n\n\n\n<li class=\"\">Maintain records for at least the statutorily required periods.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"consistent-performance-management\">9. Continue to focus on consistent performance management<\/h2>\n\n\n\n<p class=\"\">Managing underperformance with communication, development, a PIP and\/or discipline can pull the employee up to adequate performance. However, the performance management journey shouldn&#8217;t end there. Continue to monitor performance regularly, and adequately document these efforts.<\/p>\n\n\n\n<p class=\"\">Also, be sure to enforce performance standards consistently across the organization. Some supervisors may be more reluctant to address poor performance. These supervisors must understand how important it is to hold all teams and divisions to the same standards. Holding employees to different performance standards or applying inconsistent performance appraisal processes may lead to unlawful discrimination.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Conclusion<\/h2>\n\n\n\n<p class=\"\">By maintaining a focus on improving performance, you can ensure business stability, retention and success. Most importantly, it&#8217;s the fair and right thing to do. <\/p>\n\n\n\n<p class=\"\">Looking for more performance management resources? Explore the <a href=\"https:\/\/www.brightmine.com\/us\/products\/hr-compliance-center\/\">Brightmine HR &amp; Compliance Center<\/a>, formerly XpertHR tools and resources. Click below to start your free trial.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column lnrs-hide-block-on-mobile is-layout-flow wp-block-column-is-layout-flow\" style=\"border-left-color:var(--wp--preset--color--secondary-gray);border-left-width:2px;padding-left:10px;flex-basis:30%\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained wp-container-2 is-position-sticky\">\n<div class=\"wp-block-group has-secondary-gray-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-db4c44a6 wp-block-group-is-layout-constrained\" style=\"border-radius:14px;padding-top:10px;padding-right:10px;padding-bottom:10px;padding-left:10px\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-4b827052 wp-block-group-is-layout-flex\">\n<p style=\"margin-bottom:5px;font-style:normal;font-weight:400\" class=\"\">In this resource:<\/p>\n\n\n\n<p style=\"margin-top:5px;margin-bottom:5px;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.274), 16px);line-height:1.3\" class=\"\"><a href=\"#identify-poor-employee-performance\">Identify poor employee performance<\/a><\/p>\n\n\n\n<p style=\"margin-top:5px;margin-bottom:5px;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.274), 16px);line-height:1.3\" class=\"\"><a href=\"#meet-with-employee\">Meet with the employee<\/a><\/p>\n\n\n\n<p style=\"margin-top:5px;margin-bottom:5px;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.274), 16px);line-height:1.3\" class=\"\"><a href=\"#offer-underperforming-employee-development-tools\">When to offer the employee development tools<\/a><\/p>\n\n\n\n<p style=\"margin-top:5px;margin-bottom:5px;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.274), 16px);line-height:1.3\" class=\"\"><a href=\"#offer-an-accommodation\">When to offer an accommodation<\/a><\/p>\n\n\n\n<p style=\"margin-top:5px;margin-bottom:5px;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.274), 16px);line-height:1.3\" class=\"\"><a href=\"#implement-performance-measures\">Implement measures to address poor performance<\/a><\/p>\n\n\n\n<p style=\"margin-top:5px;margin-bottom:5px;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.274), 16px);line-height:1.3\" class=\"\"><a href=\"#performance-improvement-plans\">When to use a performance improvement plan (PIP)<\/a><\/p>\n\n\n\n<p style=\"margin-top:5px;margin-bottom:5px;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.274), 16px);line-height:1.3\" class=\"\"><a href=\"#disciplining-underperforming-employee\">Deciding how to discipline the underperforming employee<\/a><\/p>\n\n\n\n<p style=\"margin-top:5px;margin-bottom:5px;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.274), 16px);line-height:1.3\" class=\"\"><a href=\"#recordkeeping\">Keep appropriate records<\/a><\/p>\n\n\n\n<p style=\"margin-top:5px;margin-bottom:5px;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.274), 16px);line-height:1.3\" class=\"\"><a href=\"#consistent-performance-management\">Focus on consistent performance management<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-bleach-white-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-a36fa716 wp-block-group-is-layout-constrained\" style=\"border-radius:14px;padding-top:10px;padding-right:15px;padding-bottom:15px;padding-left:15px\">\n<h3 class=\"wp-block-heading\">Navigate HR complexity with confidence<\/h3>\n\n\n\n<p class=\"\">With Brightmine, you can build powerful people strategies, implement best practices and set your organization up for a brighter future.<\/p>\n\n\n\n<p class=\"\">Learn how our tools, resources and automation can empower you and your team.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/us\/solutions\/?intcmp=cta|blog|solutions|learn-more\" style=\"border-radius:25px\">Learn more<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\">\n<p class=\"\"><a href=\"#top\">Go back to the top<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-primary-white-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-efae2095 wp-block-group-is-layout-constrained\" style=\"border-radius:25px;margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30);padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<h2 class=\"wp-block-heading\">You may also 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href=\"https:\/\/www.brightmine.com\/us\/resources\/talent-management\/performance-reviews\/compliant-performance-reviews-webinar\/\"><div class=\"lnrs-resource-hub-widget__resource_image\" style=\"background-image: url(https:\/\/cdn.brightmine.com\/wp-content\/uploads\/sites\/3\/2025\/10\/30044603\/two-businessmen-shaking-hands-before-meeting.webp);\"><\/div><\/a>\n\t\t\t\t\t<div class=\"lnrs-resource-hub-widget__inner_content\">\n\t\t\t\t\t\t<div class=\"content-top\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"lnrs-resource-hub-widget__categories\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"lnrs-resource-hub-widget__category\">Webinars<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"title\" style=\"color: #00728B\"><a href=\"https:\/\/www.brightmine.com\/us\/resources\/talent-management\/performance-reviews\/compliant-performance-reviews-webinar\/\">Balancing performance reviews: Feedback that avoids legal 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class=\"lnrs-resource-hub-widget__category\">Guides &#8211; How to<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"title\" style=\"color: #00728B\"><a href=\"https:\/\/www.brightmine.com\/us\/resources\/talent-management\/performance-reviews\/how-to-conduct-a-performance-review-meeting\/\">How to conduct a performance review meeting<\/a><\/h3>\n\t\t\t\t\t\t<p style=\"color: #000000\">This guide explains how to prepare for and run an effective performance review meeting, including understanding the appraisal &#8230;<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t<div class=\"lnrs-resource-hub-widget__resource\" style=\"background-color: #E9E7E4\">\n\t\t\t\t\t<a href=\"https:\/\/www.brightmine.com\/us\/resources\/talent-management\/performance-management\/pips\/performance-improvement-plan-template\/\"><div class=\"lnrs-resource-hub-widget__resource_image\" style=\"background-image: url(https:\/\/cdn.brightmine.com\/wp-content\/uploads\/sites\/3\/2025\/04\/16183515\/Feature-HR-employee-reviewing-performance-improvement-plan-template.webp);\"><\/div><\/a>\n\t\t\t\t\t<div class=\"lnrs-resource-hub-widget__inner_content\">\n\t\t\t\t\t\t<div class=\"content-top\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"lnrs-resource-hub-widget__categories\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"lnrs-resource-hub-widget__category\">Guides &#8211; How to<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"title\" style=\"color: #00728B\"><a href=\"https:\/\/www.brightmine.com\/us\/resources\/talent-management\/performance-management\/pips\/performance-improvement-plan-template\/\">Performance improvement plan template<\/a><\/h3>\n\t\t\t\t\t\t<p style=\"color: #000000\">A performance improvement plan (PIP) allows you to address poor performance by identifying areas of underperformance and encouraging &#8230;<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<\/section><\/div>\n\n\n\n<div class=\"wp-block-group has-primary-white-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-fcdab8bb wp-block-group-is-layout-constrained\" style=\"border-radius:25px;margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30);padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--30)\">\n<h3 class=\"wp-block-heading has-large-font-size\">About the author<\/h3>\n\n\n\n<div class=\"wp-block-columns has-primary-gray-color has-text-color has-link-color wp-elements-b942f8f6b41a26944c386d39f1d67776 is-layout-flex wp-container-core-columns-is-layout-7fc3d43a wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:10px;padding-left:10px;flex-basis:100px\">\n<figure class=\"wp-block-image size-full is-resized has-custom-border is-style-rounded\"><img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"128\" src=\"https:\/\/cdn.brightmine.com\/wp-content\/uploads\/sites\/3\/2024\/03\/12085517\/Brightmine_Favicon_128px.png\" alt=\"\" class=\"wp-image-681\" style=\"border-radius:25px;object-fit:cover;width:100px;height:100px\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:10px;padding-left:10px\">\n<p class=\"\"><strong>Brightmine<\/strong><\/p>\n\n\n\n<p class=\"\">With more than 10,000 customers, Brightmine is a leading global provider of people data, analytics and insight \u2013 empowering HR leaders to deliver brighter business outcomes.<\/p>\n\n\n\n<p class=\"\">For more than two decades, Brightmine, formerly XpertHR, has continued to help HR leaders confidently navigate the evolving world of work through our unique combination of critical workforce data, AI-enabled technology, and trusted HR expertise.<\/p>\n\n\n\n<p class=\"\">Brightmine is a division of LexisNexis Data Services within RELX\u00ae, a global provider of information-based analytics and decision tools. RELX serves customers in 180+ countries with 35,000+ employees. Ticker: London: REL; Amsterdam: REN; New York: RELX.<\/p>\n\n\n\n<p class=\"\">Follow Brightmine on <a href=\"https:\/\/www.linkedin.com\/company\/brightmine\/\" target=\"_blank\" rel=\"noreferrer noopener\">LinkedIn<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-primary-white-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-bbb7e64f wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--30)\">\n<h2 class=\"wp-block-heading has-text-align-center has-large-font-size\">Start your free trial today<\/h2>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size\">Register today to gain free 7-day access to the Brightmine HR &amp; Compliance Center and stay up to date, compliant and save valuable time.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-primary-white-color has-secondary-blue-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/hrcenter.us.brightmine.com\/freetrial-login\/?loggedInUrl=%2Ffreetrial%2Fnew-user%2F&amp;registrationUrl=%2Ffreetrial%2Fnew-user%2F&amp;intcmp=hrcc-resources|cta-2-col|light|banner|hrcenterus-freetrial|take-a-free-trial\" style=\"border-radius:26px\" target=\"_blank\" rel=\"noreferrer noopener\">Take a free trial<\/a><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>An underperforming employee can lead to bigger performance issues in the organization. This resource covers nine important steps you can take to improve employee performance.<\/p>\n","protected":false},"author":24,"featured_media":5917,"comment_status":"closed","ping_status":"closed","template":"wp-custom-template-new-resources","categories":[13],"tags":[],"topic":[22],"class_list":["post-5916","resources","type-resources","status-publish","has-post-thumbnail","hentry","category-guides-how-to","topic-talent-management"],"_lnrs_read_more":"","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to deal with an underperforming employee | Brightmine<\/title>\n<meta name=\"description\" content=\"An underperforming employee can lead to bigger performance issues in the company. 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