{"id":6000,"date":"2024-09-11T13:57:14","date_gmt":"2024-09-11T13:57:14","guid":{"rendered":"https:\/\/www.brightmine.com\/us\/?post_type=resources&#038;p=6000"},"modified":"2025-11-03T12:00:51","modified_gmt":"2025-11-03T17:00:51","slug":"brightmine-wins-customer-service-award","status":"publish","type":"resources","link":"https:\/\/www.brightmine.com\/us\/resources\/hr-strategy\/hr-technology\/brightmine-wins-customer-service-award\/","title":{"rendered":"Brightmine wins Customer Service Award"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull\" style=\"padding-top:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);min-height:250px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img decoding=\"sync\" class=\"wp-block-cover__image-background wp-image-5877\" alt=\"Brightmine background\" src=\"https:\/\/cdn.brightmine.com\/wp-content\/uploads\/sites\/2\/2024\/04\/19110611\/Hero_Header_HP_Background_Desktop.webp\" style=\"object-position:100% 51%\" data-object-fit=\"cover\" data-object-position=\"100% 51%\"\/><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-block-cover-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-d4010286 wp-block-columns-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--40);padding-right:0;padding-bottom:var(--wp--preset--spacing--40);padding-left:0\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group has-cararra-gray-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-f90d3be4 wp-block-group-is-layout-constrained\" style=\"border-radius:25px;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--30)\">\n<h1 class=\"wp-block-heading has-primary-purple-color has-text-color has-link-color wp-elements-5ce92c2448c892a3797506f50c800068\">Brightmine wins Customer Service Award<\/h1>\n\n\n\n<p class=\"has-primary-gray-color has-text-color has-link-color has-medium-font-size wp-elements-96d16b88887e1e18e29439645e6b14dd\">Brightmine, formerly XpertHR, has won the Customer Service Award at The Rewards 2024 ceremony in London<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full has-custom-border\"><img decoding=\"sync\" src=\"https:\/\/cdn.brightmine.com\/wp-content\/uploads\/sites\/2\/2024\/04\/11141301\/resource_page_banner_brightmine.webp\" alt=\"Brightmine resources graphic\" class=\"wp-image-4642\" style=\"border-radius:0px\"\/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-primary-white-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-7854952d wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--30)\">\n<p>Published: September 11, 2024 | by <strong>Brightmine<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/www.brightmine.com\/us\/about\/why-choose-brightmine\/\">Brightmine<\/a>, a leading provider of people data, analytics, and insight, has recently showcased its dedication to exceptional customer service by winning the highly acclaimed Customer Service Award at The Rewards 2024 ceremony in London. The ceremony, organized by Reward Strategy, a trusted online news and information service for the UK&#8217;s payroll, reward, pensions, benefits and HR sectors, honors companies that have surpassed expectations in delivering excellent customer service.<\/p>\n\n\n\n<p>Key elements of this Brightmine accomplishment include:<\/p>\n\n\n\n<ul class=\"is-style-brightmine-list-item-spacing-small wp-block-list\">\n<li>Exceptional and effective customer service for clients.<\/li>\n\n\n\n<li>High levels of customer satisfaction, supported by testimonials.<\/li>\n\n\n\n<li>Improved efficiency or achievement of business goals due to customer service policies and practices.<\/li>\n<\/ul>\n\n\n\n<p>Scott Walker, the CEO of Brightmine, expressed his delight, stating, &#8220;As a leader in our industry, with a global customer base of over 40,000 HR professionals, Brightmine has continuously supported HR leaders in navigating the ever-changing world of work for over two decades.<\/p>\n\n\n\n<p>&#8220;Customer feedback is integral to our commitment to enhancing our products and services. We diligently collect feedback through our Customer Advisory Board, NPS Participation, Customer Insights Hub, and <a href=\"https:\/\/www.trustradius.com\/products\/brightmine\/reviews\" target=\"_blank\" rel=\"noreferrer noopener\">TrustRadius review page<\/a>. Over the past five years, we have significantly expanded our customer success and delivery teams to ensure that existing users receive excellent support and new users experience seamless onboarding. Whether engaging with us through our helpdesk or proactive outreach, we are dedicated to providing a world-class, premium customer experience.&#8221;<\/p>\n\n\n\n<p>Receiving the Customer Service Award solidifies the focus Brightmine has on actively engaging with users through successful support, training programs, touchpoint outreach efforts and enhanced product engagement.<\/p>\n\n\n\n<p>The Rewards awards are renowned for their strict independent judging process and culminate in a prestigious black-tie dinner and ceremony dedicated to recognizing the very best companies in the industry.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-alabaster-gray-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group alignfull has-secondary-light-gray-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-fcdab8bb wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30);padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--30)\">\n<h2 class=\"wp-block-heading has-text-align-center has-large-font-size\">Create equitable reward strategies<\/h2>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size\">Empower your workforce with fair and effective reward strategies that inspire loyalty and drive performance.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-secondary-blue-color has-primary-white-background-color has-text-color has-background has-link-color has-custom-font-size wp-element-button\" href=\"\/us\/solutions\/total-rewards\/\" style=\"border-radius:100px;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.274), 16px);font-style:normal;font-weight:500\">Achieve more<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-primary-white-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-fcdab8bb wp-block-group-is-layout-constrained\" style=\"border-radius:25px;margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30);padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--30)\">\n<h3 class=\"wp-block-heading has-large-font-size\">About the author<\/h3>\n\n\n\n<div class=\"wp-block-columns has-primary-gray-color has-text-color has-link-color wp-elements-b942f8f6b41a26944c386d39f1d67776 is-layout-flex wp-container-core-columns-is-layout-7fc3d43a wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:10px;padding-left:10px;flex-basis:100px\">\n<figure class=\"wp-block-image size-full is-resized has-custom-border is-style-rounded\"><img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"128\" src=\"https:\/\/cdn.brightmine.com\/wp-content\/uploads\/sites\/3\/2024\/03\/12085517\/Brightmine_Favicon_128px.png\" alt=\"\" class=\"wp-image-681\" style=\"border-radius:25px;object-fit:cover;width:100px;height:100px\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:10px;padding-left:10px\">\n<p class=\"\"><strong>Brightmine<\/strong><\/p>\n\n\n\n<p class=\"\">With more than 10,000 customers, Brightmine is a leading global provider of people data, analytics and insight \u2013 empowering HR leaders to deliver brighter business outcomes.<\/p>\n\n\n\n<p class=\"\">For more than two decades, Brightmine, formerly XpertHR, has continued to help HR leaders confidently navigate the evolving world of work through our unique combination of critical workforce data, AI-enabled technology, and trusted HR expertise.<\/p>\n\n\n\n<p class=\"\">Brightmine is a division of LexisNexis Data Services within RELX\u00ae, a global provider of information-based analytics and decision tools. RELX serves customers in 180+ countries with 35,000+ employees. Ticker: London: REL; Amsterdam: REN; New York: RELX.<\/p>\n\n\n\n<p class=\"\">Follow Brightmine on <a href=\"https:\/\/www.linkedin.com\/company\/brightmine\/\" target=\"_blank\" rel=\"noreferrer noopener\">LinkedIn<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Brightmine has showcased its dedication to exceptional customer service by winning the highly acclaimed Customer Service Award at The Rewards 2024 ceremony in London.<\/p>\n","protected":false},"author":24,"featured_media":6002,"comment_status":"closed","ping_status":"closed","template":"resources","categories":[7],"tags":[],"topic":[29],"class_list":["post-6000","resources","type-resources","status-publish","has-post-thumbnail","hentry","category-news","topic-hr-technology"],"_lnrs_read_more":"","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Brightmine wins 2024 Customer Service 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