by Brightmine
Brightmine, a leading provider of people data, analytics, and insight, has recently showcased its dedication to exceptional customer service by winning the highly acclaimed Customer Service Award at The Rewards 2024 ceremony in London. The ceremony, organized by Reward Strategy, a trusted online news and information service for the UK’s payroll, reward, pensions, benefits and HR sectors, honors companies that have surpassed expectations in delivering excellent customer service.
Key elements of this Brightmine accomplishment include:
- Exceptional and effective customer service for clients.
- High levels of customer satisfaction, supported by testimonials.
- Improved efficiency or achievement of business goals due to customer service policies and practices.
Scott Walker, the CEO of Brightmine, expressed his delight, stating, “As a leader in our industry, with a global customer base of over 40,000 HR professionals, Brightmine has continuously supported HR leaders in navigating the ever-changing world of work for over two decades.
“Customer feedback is integral to our commitment to enhancing our products and services. We diligently collect feedback through our Customer Advisory Board, NPS Participation, Customer Insights Hub, and TrustRadius review page. Over the past five years, we have significantly expanded our customer success and delivery teams to ensure that existing users receive excellent support and new users experience seamless onboarding. Whether engaging with us through our helpdesk or proactive outreach, we are dedicated to providing a world-class, premium customer experience.”
Receiving the Customer Service Award solidifies the focus Brightmine has on actively engaging with users through successful support, training programs, touchpoint outreach efforts and enhanced product engagement.
The Rewards awards are renowned for their strict independent judging process and culminate in a prestigious black-tie dinner and ceremony dedicated to recognizing the very best companies in the industry.
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About the author
Brightmine
With more than 10,000 customers, Brightmine is a leading global provider of people data, analytics and insight – empowering HR leaders to deliver brighter business outcomes.
For more than two decades, Brightmine, formerly XpertHR, has continued to help HR leaders confidently navigate the evolving world of work through our unique combination of critical workforce data, AI-enabled technology, and trusted HR expertise.
Brightmine is a division of LexisNexis Data Services within RELX®, a global provider of information-based analytics and decision tools. RELX serves customers in 180+ countries with 35,000+ employees. Ticker: London: REL; Amsterdam: REN; New York: RELX.