How to manage an employee who has a personal hygiene issue

By Lynda Macdonald

Addressing an employee’s personal hygiene issue is one of the most sensitive and challenging situations a manager can face, but handling it promptly and professionally is essential for maintaining a healthy, respectful and productive workplace. When concerns such as body odour, unclean clothing, poor oral hygiene or similar issues arise, avoiding the conversation can allow the problem to escalate, impact team morale and undermine confidence in management.

Taking early, supportive action helps prevent strain between colleagues and demonstrates a commitment to employee wellbeing and positive workplace standards. Whether the concern is raised informally by team members, through a formal complaint, or simply observed in the working environment, HR and managers play a crucial role in ensuring the issue is approached respectfully, constructively and with clear guidance.

In our guide, you’ll learn how to open the conversation effectively, structure the discussion with empathy and clarity, and agree on practical steps that help the employee address the concern and move forward with confidence.

In this guide, learn about:

• Open communication
• Discussion guidelines
• Action agreement

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