By Claire Watt
Understand the difference between an absence trigger and an absence target; Be aware that accurately measuring and monitoring absence is a crucial part of any effective absence management system; Decide how to measure sickness absence, bearing in mind any limitations of the different methods; Identify who will be responsible for gathering sickness absence data and how this will be processed;
Using existing absence data, set appropriate absence triggers for the organisation and establish a process for flagging when a trigger has been reached; Taking into account absence rates within the organisation, decide if an absence target is required and, if it is, what that target should be; Consider how the absence triggers and any targets will be communicated to employees; Ensure that line managers are equipped with the relevant skills and are following the absence management procedure; Review the approach to setting triggers and targets regularly to ensure they are effective in driving the desired outcomes.
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- Understand the difference between absence triggers and absence targets
- Decide how to measure sickness absence
- Average number of days’ absence per employee
- Lost time rate (absence as a proportion of working time)
- Frequency rate (spells of absence)
- Individual frequency rate
- Bradford factor
- Ensure sickness absence is recorded consistently and accurately
- Set absence triggers
- Consider adjusting trigger points for part-time employees
- Take account of individual circumstances including disability or pregnancy-related absence
- Decide if an absence target is required
- Communicate the absence policy to employees
- Ensure line managers understand and play their role in managing absence
- Keep absence triggers and targets under review
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About the author

Claire Watt
Claire Watt is the founding director of Ditton HR, which offers HR and training services to organisations to ensure that they have easy access to high quality HR advice and support.
Claire is a qualified HR and training professional who is a fellow member of the CIPD and has more than 14 years’ experience in HR and training, 11 years as leading the HR function. Claire is a psychology graduate with a master’s in personnel and development and qualified in psychometric testing (Level A and B). Her experience spans across the legal profession, retail, tourism, not-for-profit and charitable sectors. Her most recent role before starting at Ditton HR was as executive director of people at Samaritans.
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