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How to set up, manage and review a shift system

A well‑designed shift system helps organisations meet operational needs while complying with working time rules and supporting employee wellbeing. This guide explains how to set up, manage and regularly review shift systems, including shift patterns, premiums, night work and ongoing management.

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By Tony Hatton-Gore

Consider how shift working will help to meet business needs; Choose a suitable shift pattern, taking into account the business requirements; Set the level of shift premiums; Set out the terms of shift working in the employment contract; Be aware of the specific management issues arising from employing shift workers; Regularly review shift-working arrangements, including the shift patterns, the shift premiums and the management of shift workers.

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  • Shift work
  • Introducing shift work
  • Shift patterns
  • Shift premiums
  • Employment contracts
  • Managing shift workers
  • Working hours
  • Night workers
  • Shift swaps
  • Holidays
    • Calculating a week’s pay
  • Reviewing shift work
  • Ongoing management of shift workers

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About the author

Tony Hatton-Gore

Tony Hatton-Gore is a reward and HR practitioner. He has completed interim and consultancy assignments for clients in the private, public and third sectors with his consultancy Rewardhr Ltd. His achievements are in making organisations work better by aligning reward, human resources, performance management, international mobility and systems strategies with overall business strategy. He regularly speaks at conferences and writes on reward issues.

He has been reward director at two global professional services firms (Arup and Atkins) and carried out senior reward, human resources and technology roles in the financial sector (Schroder Salomon Smith Barney/Citibank, London Stock Exchange, Kleinwort Benson).

He is a Fellow of the Chartered Institute of Personnel & Development.

About the author

Brightmine

With more than 10,000 customers, Brightmine is a leading global provider of people data, analytics and insight – empowering HR leaders to deliver brighter business outcomes.

For more than two decades, Brightmine, formerly XpertHR, has continued to help HR leaders confidently navigate the evolving world of work through our unique combination of critical workforce data, AI-enabled technology and trusted HR expertise.

Brightmine is a division of LexisNexis Data Services within RELX®, a global provider of information-based analytics and decision tools. RELX serves customers in 180+ countries with 35,000+ employees. Ticker: London: REL; Amsterdam: REN; New York: RELX.

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